Artist Relations Manager
About The Position
Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. The purpose of this job is to offer an exclusive service that provides compelling benefits and one-to-one concierge support that elevates the Guitar Center shopping experience.
Requirements
- Bachelor's Degree (or 4 years of equivalent work experience), preferably in Communication, Business, Marketing, or related field
- Valid state driver's license and automotive insurance
- Ability to acquire work/travel documents (i.e., passport and visa) as required by various countries
- 6 years of relevant work experience (in addition to degree or years of previous experience) within a consultative, outside sales, or needs-based selling environment
- Strong knowledge of the music industry and of musicians in all genres (Rock, Americana, Hip-hop, Broadway, Jazz, Classical, etc.)
- Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Intermediate proficiency with standard business applications such as the internet and email
- Intermediate proficiency with social media
Responsibilities
- Outgoing / Cold calls to potential clients/customers (Talent, Artists, etc.).
- Network with current client base to identify new/in-need potential customers or businesses. Utilize the in-store network to bring in new B2B customers.
- Conduct one-to-one needs assessment in-store, at client location, or via phone.
- Visit local clients' venues/locations to assess potential sales needs, research potential business opportunities, etc.
- Partner with in-store Sales and Operations teams to ensure client orders are fulfilled on time. As well, continuously collaborate with internal teams to better understand fulfillment operations (logistics, timelines, etc.).
- Partner with internal sales resources (GC Pro; Music & Arts; Distribution Centers; Support Center, etc.) to provide customers with the best possible support and solutions. Hand off sales over to other groups as needed.
- Meet with Direct Manager to provide updates on activities, results, and potential sales leads.
- Create and curate events that drive traffic into the stores, market the GC brand, and raise brand awareness outside normal GC Advertisement processes.
- Additional duties as assigned.
Benefits
- For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
- Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
