Art Museum Drive Attendant

Philadelphia Museum of Art•Philadelphia, PA

9d•$18•Onsite

About The Position

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. Through the personal exchange and informed interactions with our visitors, Visitor Experience creates an environment of welcome and belonging, offering ideas to visitors to help everyone feel comfortable and enjoy their time at the museum. Drive Attendants are a team of museum employees who strive to deliver consistently positive parking, arrival, and departure experiences. They proactively provide exceptional, empathetic, and responsive service that enhances the overall visitor experience for all visitors to the museum and pedestrians around the museum. Schedules vary; weekend, holiday, and some evening availability required

Requirements

Excellent customer service skills with a desire to foster relationships with members and visitors
Ability to stand for long periods of time outdoors with exposure to weather during all seasons
Previous cash handling experience
Computer skills
Ability to multi-task and work in a fast-paced environment

Responsibilities

Greet, escort, assist, and direct vehicle and pedestrian traffic at the museum entrances and along Anne d’Harnoncourt Drive.
Demonstrate a proactive approach to serving both visitors and those passing by, welcome people to the museum, and provide assistance when needed.
Maintain a visible presence at all times to ensure safe passage of pedestrians by providing alerts to vehicles and buses as necessary to slow or stop traffic.
Responsible for the relay of buses to ensure a smooth arrival and departure process for adult and school groups.
Responsible for maintaining traffic flow for drop-off and pick-up from museum entrances.
Provide information about transportation, area attractions such as shopping and dining, and general guidance as needed.
Assist visitors making payments on all pay-on-foot machines and process payments for parking fees in the parking office.
Assist in updates and monitoring the parking system database; maintain parking system hardware and report any malfunctioning equipment.
Calmly, courteously, and professionally respond to visitor concerns and complaints; take actions to help resolve or refer to managers as needed; record details and refer unresolved customer grievances to Visitor Services Management.
Complete daily opening and closing tasks.
Cross train in all other areas of the Visitor Experience and perform other position related duties as assigned.

Benefits

Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays