Armed Security Officer - Protective Services - Lorain Hospital

Mercy Health • Lorain, OH

7d • Onsite

About The Position

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Armed Security Guard - Mercy Lorain Hospital This is a PRN "As Needed" Position MISSION The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. · Mercy Health is committed to the safety and security of employees, volunteers, students, patients, visitors in ensuring a safe patient care, business and work environment and protection of hospital property. Under the leadership guidance of the Mercy Health Director of Safety , and management authority of the Manager the Mercy Lorain Armed Security Officer (ASO) is responsible for enforcing established organizational safety and security policies and supporting a positive customer – friendly service-oriented approach. This job description operates in accordance with established International Association of Hospital Safety and Security Management (IAHSS) guidelines and best practices.

Requirements

• High School Diploma required.
• Current Ohio Peace Officer Training Academy (OPOTA) Certificate of completion Academy Training./or OPOTA Armed Security Officer Certificate
• Valid Ohio driver’s license.
• Successfully qualify with duty weapons as directed to maintain State and/or Departmental requirements.
• Successfully qualify with an ECD per Protective Services Department policy and procedure.
• Successfully complete AED-CPR training as per Protective Services Department policy and procedure
• Must be familiar with LEADS and NCIC computer functions.
• How to request this service from a Police Agency.
• Must maintain current OPOTA status and take refresher and additional classes as they become mandatory.
• Must successfully qualify with firearm as scheduled by department
• Has a clear understanding of Armed Officer responsibilities and liabilities
• Display good judgment.
• Display positive service-oriented and customer friendly behaviors
• Knowledgeable in policy and procedure manual especially use of force.
• Ability to appear in court as needed.
• Operate Protective Services vehicle and be in compliance with Mercy Health Driver’s License Policy.
• Perform comprehensive investigation on reported incident reports.
• Demonstrate effective and safe traffic control measures.
• Key control-lock and unlock doors as needed.
• Comply with annual organizational educational requirements and OPOTA (CPT) – law enforcement competency- skill requirements.
• Maintain current CPR and annual AED and ECD certification status.
• Effective verbal and written communication skills.
• Ability to communicate in a courteous, respectful and direct manner.
• Requires effective listening skills to maintain cooperative associations.
• Makes decisions based on an analysis of facts and general principles.
• Requires risk taking and judgment to adapt existing philosophy or practices.
• STRICT confidentiality.
• Detailed oriented, critical thinking ability, priority-setting and multi-tasking ability, effective organizational and time management skills.

Nice To Haves

• Associate and/or bachelor’s degree preferred.
• I.A.H.S.S. Basic Training and Certification for Healthcare Security Officer within one year of hiring.
• Minimum 1-2 years on the job law enforcement / criminal justice /military training preferred.

Responsibilities

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and eliminating environment of care safety hazards.
• Deters vandalism, theft and property abuse through routine patrols of all hospital property to include inside areas as well as all parking lots and decks.
• Enforces hospital policies e.g. parking regulations, visitation policies, , and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require security involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Advises dispatcher of any and all duties performed. Completes appropriate documentation of various incidents.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure. Completion of IAHSS Basic Training Module within 90 days post new hire.
• Remains on assigned post and completes all post specific duties. Ensures that post and police vehicles remain clean, neat and free of all non-work-related material.
• Follows organizational hospital policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Maintains and presents self in professional manner at all times when on duty.
• Accepts assignments /duties as assigned by Protective Services Management for meeting operational needs.
• Inspires, motivates and models service-oriented and positive customer service behaviors.
• Fosters the spirit of team collaboration, Supports inter-disciplinary work teams, and partnership relationships with internal and external customers and community partners (i.e. Fire Department, federal and state law enforcement agencies, EMS and others).
• Demonstrates self-governance and promotes the same in others.
• Supports an environment, which fosters professional/personal growth and development.
• Participates in scheduled Emergency Management exercises and annual drills.
• Promotes stewardship of resources while maintaining or improving quality of service.
• Regularly communicates goals, plans and actions encouraging employee feedback and input and ownership.
• Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.
• Completing Internal investigative reports timely with demonstration of accurate information, correct grammar and spelling.
• Adheres, follows and enforces Protective Services Department policies and procedures.
• Supports the Performance Improvement process.
• Participates in Environment of Care clinical and non-clinical Safety Rounds.
• Conducts monthly safety inspections/security – related equipment checks (i.e. panic and duress alarms and emergency call boxes….)
• Participates as assigned with monthly fire safety management drills.
• Performs additional duties and projects as assigned by the Manager

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees