Armed Security Officer - Protective Services - Lorain Hospital

Bon Secours Mercy Health • Lorain, OH

19h • Onsite

About The Position

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 36 Work Shift: All Work Shifts (United States of America) Armed Security Guard - Mercy Lorain Hospital SHIFT/SCHEDULE: Full Time - 36 Weekly Hours (12 hour shifts) Shift Times - 7am-7pm OR 7pm-7am Rotating Weekends & Holidays MISSION: The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served. Mercy Health is committed to the safety and security of employees, volunteers, students, patients, visitors in ensuring a safe patient care, business and work environment and protection of hospital property. Under the leadership guidance of the Mercy Health Director of Safety , and management authority of the Manager the Mercy Lorain Armed Security Officer (ASO) is responsible for enforcing established organizational safety and security policies and supporting a positive customer – friendly service-oriented approach. This job description operates in accordance with established International Association of Hospital Safety and Security Management (IAHSS) guidelines and best practices.

Requirements

• High School Diploma required.
• Current Ohio Peace Officer Training Academy (OPOTA) Certificate of completion Academy Training.
• Valid Ohio driver’s license.
• Current Ohio Peace Officer Training Academy (OPOTA) Certificate.
• Successfully qualify with duty weapons as directed to maintain State and/or Departmental requirements.
• Successfully qualify with an ECD per Protective Services Department policy and procedure.
• Successfully complete AED-CPR training as per Protective Services Department policy and procedure
• Must be familiar with LEADS and NCIC computer functions .
• How to request this service from a Police Agency.
• Must maintain current OPOTA status and take refresher and additional classes as they become mandatory.
• Must successfully qualify with firearm as scheduled by department
• Has a clear understanding of Armed Officer responsibilities and liabilities
• Display good judgment.
• Display positive service-oriented and customer friendly behaviors
• Knowledgeable in policy and procedure manual especially use of force.
• Ability to appear in court as needed.
• Operate Protective Services vehicle and be in compliance with Mercy Health Driver’s License Policy.
• Perform comprehensive investigation on reported incident reports.
• Demonstrate effective and safe traffic control measures.
• Key control-lock and unlock doors as needed.
• Comply with annual organizational educational requirements and OPOTA (CPT) – law enforcement competency- skill requirements.
• Maintain current CPR and annual AED and ECD certification status.
• Effective verbal and written communication skills.
• Ability to communicate in a courteous, respectful and direct manner.
• Requires effective listening skills to maintain cooperative associations.
• Makes decisions based on an analysis of facts and general principles.
• Requires risk taking and judgment to adapt existing philosophy or practices.
• STRICT confidentiality.
• Detailed oriented, critical thinking ability, priority-setting and multi-tasking ability, effective organizational and time management skills.

Nice To Haves

• Associate and/or bachelor’s degree preferred.
• I.A.H.S.S. Basic Training and Certification for Healthcare Security Officer within one year of hiring.
• Minimum 1-2 years on the job law enforcement / criminal justice /military training preferred.

Responsibilities

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and eliminating environment of care safety hazards.
• Deters vandalism, theft and property abuse through routine patrols of all hospital property to include inside areas as well as all parking lots and decks.
• Enforces hospital policies e.g. parking regulations, visitation policies, , and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require security involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Advises dispatcher of any and all duties performed.
• Completes appropriate documentation of various incidents.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
• Maintains applicable certification/licensure.
• Completion of IAHSS Basic Training Module within 90 days post new hire.
• Remains on assigned post and completes all post specific duties.
• Ensures that post and police vehicles remain clean, neat and free of all non-work-related material.
• Follows organizational hospital policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Maintains and presents self in professional manner at all times when on duty.
• Accepts assignments /duties as assigned by Protective Services Management for meeting operational needs.
• Inspires, motivates and models service-oriented and positive customer service behaviors.
• Fosters the spirit of team collaboration, Supports inter-disciplinary work teams, and partnership relationships with internal and external customers and community partners (i.e. Fire Department, federal and state law enforcement agencies, EMS and others).
• Demonstrates self-governance and promotes the same in others.
• Supports an environment, which fosters professional/personal growth and development.
• Participates in scheduled Emergency Management exercises and annual drills.
• Promotes stewardship of resources while maintaining or improving quality of service.
• Regularly communicates goals, plans and actions encouraging employee feedback and input and ownership.
• Participates in gathering, investigating, researching, and analyzing of data and/or initiating studies and/or activities to assess their effect on an organization/system-wide basis or intra/interdepartmental operations.
• Completing Internal investigative reports timely with demonstration of accurate information, correct grammar and spelling.
• Adheres, follows and enforces Protective Services Department policies and procedures.
• Supports the Performance Improvement process.
• Participates in Environment of Care clinical and non-clinical Safety Rounds.
• Conducts monthly safety inspections/security – related equipment checks (i.e. panic and duress alarms and emergency call boxes….)
• Participates as assigned with monthly fire safety management drills.
• Performs additional duties and projects as assigned by the Manager

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED