Armed Dispatcher
About The Position
SCOPE: Ensure quality Customer service and accountability of items keyed intocomputersystem Positionduties are handling customer’s calls into the branch, communication with all routes, ATMcombo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintainingBranch reports. GENERAL INFORMATION: § Climate controlledoffice environment. § Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer and monitoringvehicle radios. § Work scheduled Monday thruFriday 6:00 AM till 10:00 AM § Company Uniform provided
Requirements
- Abilityto work well individually as well as being a team player with a positiveattitude.
- Abilityto identify andmaintain confidential matters in all aspects of the business
- Courteous and professional communications skills, demonstrate good work ethics in a professionalmanner to fellow employees and customers.
- Follow verbaland written instructions.
- Computer experience, proficient use of MS Office to include Excel, ability to use office equipment notlimited to computer, faxand copy machine.
- Data entry skills
- Unrestricted wrist,hand and finger dexterity.
- Unrestricted abilityto bend, squat,stoop, stand, walk,lift (up to 50 lbs), sit,push and pull.
- Accuracy and speed sufficient to meet the companypolicy for debriefing.
- High school graduate or equivalent
Responsibilities
- SECURITY OF BRANCH · Controlling access to building and grounds · Allowingaccess underbranch policy
- CustomerService: Handle incoming customer calls concerning: · Routing · Specials · On Demand ServiceRequest · No pickups · Resolve customer issues · Generate ETA toOpsReport
- Communication with all routes:Maintain Dispatchers Log: · Logginghourly calls intoreport log systemincluding: · over the paymentliability · route problems/concerns · Suspiciousactivity · Create HolidayRoutes and MaintainRequestfrom Customers and NationalAccounts.
- Sendoutsafety/ security messages
- Coordinate anyspecial services toroutes and make supervisors aware.
- Coordinate variable account pick-ups and delivers
- MaintainDaily ATMCombos list
- Assist Messengers withforce balances on ATM’s and any related ATM Issues
- Perform any other duties or specialprojects as deemed necessaryby Management Staff.
Benefits
- Medical plan (paid 60% Company / 40% employee)
- Three life insurances paid 100% by Loomis
- 1165(e) Retirement Savings Plan
- Vacations, sick and Christmas Bonus as established by law (Reform)
- Holidays as per the provisions of the benefit
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
