Allstate-posted 4 months ago
$20 - $42/Yr
Intern
McCullom Lake, IL

Arity is a part of the Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We collect and analyze enormous amounts of data in order to provide cutting-edge solutions to companies invested in transportation. The Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board.

  • Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs.
  • Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers.
  • Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals.
  • Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies.
  • Learn how to work with debugging tools such as Postman and Jupyter Notebooks.
  • Support CSMs and the Lead Solution Implementation Engineer by performing technical walk throughs of how to use the product and best practices to optimize implementation and ongoing use.
  • Work with the customer support team to understand how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices.
  • Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings.
  • Collaborate with Customer Success Managers to share critical client activity as you are assisting with onboarding or troubleshooting issues.
  • Mature your skills in iOS, Android, mobile testing, data analysis and processing.
  • May travel to Client sites to observe and/or participate in 1-2 Customer quarterly business reviews.
  • Working toward a degree in computer science, software engineering and development, or relevant work experience.
  • Introductory coding and/or mobile development experience.
  • Knowledge of mobile development tools.
  • Mastery of excel for analyzing data (use of pivot tables, formulas).
  • Interest in data analysis and processing.
  • Proven ability to understand technical concepts and distill into business terms for key stakeholders to understand.
  • Interest and passion for working with progressive technologies.
  • Strong communication and presentation skills.
  • Development experience with mobile apps in iOS or Android.
  • Exposure and/or experience using APIs.
  • Exposure and/or experience working with Postman, Apigee, Jupiter, and/or cloud technologies.
  • Flexible environment that embraces connection and belonging.
  • Opportunity to challenge the status quo.
  • Impact the future for the greater good.
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