Area Transportation Manager

Hogan•West Jefferson, OH

55d

About The Position

Hogan Transportation is a 100 year old full service multi faceted transportation company operating throughout North America with a tradition of unparalleled personalized service to clients utilizing first class equipment and advanced technology Job Summary Daily dispatching load planning and monitoring route utilization to achieve high service levels Main customer contact Major focus on DOT and safety compliance monitoring preventative maintenance KPI reporting and payroll confirmation Driver coaching for retention

Requirements

Bachelors degree strongly preferred
10 years in the transportation industry
5 years developing talent in managers
5 years managing to a P&L
Excellent communication skills both verbal and written
AS400 Omnitracs TMW and Geotab experience preferred
Strong relationship building skills
Excellent organizational and planning skills
Strong customer service orientation
Proficient in Microsoft products including Word Excel and PowerPoint

Responsibilities

Confer with customers or supervising personnel to address questions problems or equipment
Monitor and respond to all incoming communication phone email etc in a timely manner
Monitor personnel and driver utilization to coordinate service and schedules
Driver coaching in the areas of employee retention customer satisfaction and service safety awareness and worker compensation management
Schedule or dispatch drivers to appropriate locations according to customer requests specifications or needs using Qualcomm devices or telephones
Confer with customers or supervising personnel to address questions problems or requests for service or equipment
Prepare daily work and run schedules
Review daily load plans put together by managers to make sure it is feasible
Advise personnel about traffic problems such as construction areas accidents congestion weather conditions or other hazards
Review invoices and turn them in on time
Arrange for necessary repairs to restore service and schedules
Communicate to drivers including but not limited to load information advances maintenance coordination performance counseling and safety procedures
Responsible for assigned fleet of tractors and drivers for on time pick up and delivery performance out of route miles hours of service compliance home time special routing needs and cost control
Insure that each driver has an adequate understanding of customer and company expectations
Daily accounting of all assigned trucks and drivers
Daily interactions with drivers other operation staff and management via Qualcomm telephone and in person
Ability to suggest and recommend disciplinary action terminations and hiring decisions
Oversee the monitoring of personnel and driver utilization to coordinate service and schedules while maintaining DOT compliance
Manage the scheduling and or dispatch of drivers to appropriate locations according to customer requests specifications or needs using Omnitrac devices telephone or current communication devices maintain a high level of service track and trace
Oversee all communication within specifically assigned customer base
Build a rapport with the local customer contact through meetings entertainment and personal interactions
Monitor and ensure driver logs are completed and accurate
Oversee the scheduling of equipment maintenance
Maintain KPIs and present both internally to Hogan and externally to customer
Record and maintain files or records of customer requests work or services performed charges expenses driver discipline and other dispatch information
Ensure employee payroll is accurate and submitted in a timely manner
Plan and execute backhaul plan according to account requirements
Ensure company policies are followed in regards to such things but not limited to; fatigue policy cell phone policy accurate and timely reporting of accident and injuries
Other duties as assigned