NL - Area Supervisor (Tampa, FL)
About The Position
Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency Locate a designated area or where help is needed to regulate volume and maintain customer quality Assist with monthly field and computer audits as directed by the Regional Supervisor Monitoring hours through Clock Shark each day Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you Keep your phone on you and be available 24/7 with assistance Supervise locators / handle personnel issues with assistance from management and HR (as needed) Timecard Review and approval Sunday evenings via email to the Regional Supervisor Coordination of vacation schedules Support team members with daily issues/concerns Maintain and boost morale with locators in the field Locate in areas that need assistance or troubled specific locates Determine the working hours of locators so that ticket volume can be managed. Assist with shooting difficult locates – “schedule and assist with Meet-up”. Responsible for equipment calibration and documentation of calibration. First level – damage/damage reports initial documentation Training new locators Support safety initiatives per company policy
Requirements
- Attention to Detail
- Willingness to Travel (75% +)
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Able to pass a drug screen
- Must have a valid Driver’s License and the ability to obtain a DOT physical certification.
- Experience in locating required and supervisor experience required
Responsibilities
- Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
- Locate a designated area or where help is needed to regulate volume and maintain customer quality
- Assist with monthly field and computer audits as directed by the Regional Supervisor
- Monitoring hours through Clock Shark each day
- Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
- Keep your phone on you and be available 24/7 with assistance
- Supervise locators / handle personnel issues with assistance from management and HR (as needed)
- Timecard Review and approval Sunday evenings via email to the Regional Supervisor
- Coordination of vacation schedules
- Support team members with daily issues/concerns
- Maintain and boost morale with locators in the field
- Locate in areas that need assistance or troubled specific locates
- Determine the working hours of locators so that ticket volume can be managed.
- Assist with shooting difficult locates – “schedule and assist with Meet-up”.
- Responsible for equipment calibration and documentation of calibration.
- First level – damage/damage reports initial documentation
- Training new locators
- Support safety initiatives per company policy
Benefits
- Competitive pay
- Paid Holidays and Vacation Time.
- Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
- 401(k) Plan – with match!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
