NL -Area Manager

NORTHERN LIGHTS & JDH CONTRACTING•Plainfield, IN

1d•Onsite

About The Position

As the Area Manager, you will be responsible for the coordination, management, and supervision of our locating technicians and supervisors operating within specific geographic areas. You will play a pivotal role in ensuring that all projects are completed accurately, on time, and in compliance with safety regulations and 811 law. This position requires a combination of leadership, technical expertise, customer relations, and excellent communication skills to drive excellence within the team.

Requirements

Strong attention to detail and a safety-first mindset
Willingness to travel frequently (75%+ as needed)
Excellent troubleshooting and problem-solving skills, particularly in the utility locate industry
Solid understanding of Northern Lights policies and field practices
Demonstrated ability to work collaboratively with teams and maintain a positive, solutions-focused mindset
Strong verbal and written communication skills
Self-motivated with the ability to learn quickly and adapt to evolving technologies
Professional character, integrity, and commitment to team success
Valid driver’s license and ability to obtain DOT physical certification
Must be able to pass a drug screen
Be available to answer calls for emergencies, to include after-hours, ensuring continuous communication and support.
Area supervisor and locate experience required

Responsibilities

Serve as a daily point of contact for employees, addressing operational issues, locates, and general concerns
Act as liaison between Northern Lights, clients, and internal teams, ensuring timely and professional communication
Oversee field operations across assigned geographic areas; overnight travel required
Manage field supervisors and support personnel-related issues in coordination with upper management and HR
Monitor and manage tickets through the Northern Lights portal, ensuring efficient workflow and timely responses
Regularly review and approve timecards, monitor hours, and coordinate vacation schedules
Adjust service maps and locator working hours to meet departmental needs and manage ticket volume
Oversee equipment calibration and maintain documentation; support field teams in troubleshooting difficult or complex locates
Conduct monthly field and desktop audits to ensure procedural compliance and data accuracy
Perform initial damage documentation and reporting; assist with root cause tracking as needed
Coordinate and support client reporting requirements within internal systems
Assist with new locator training and ongoing field support
Maintain consistent communication via email and text; follow up on key issues promptly
Support company safety initiatives and reinforce a safety-focused culture