Area Service Sales Representative-DT

Griswold Industries dba Cla-Val•Dallas, TX

22d

About The Position

Under limited supervision, installs, services, repairs, and warranties product on site; schedules and performs maintenance and field sales support work; actively promotes growth of the territory; ensures all ongoing service needs are met with a sense of urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness; partners with sales to drive new growth and revenue; performs advanced customer support activities, and performs related duties as assigned.

Requirements

Advanced experience and training in assembly, installation, service and repair of all product lines
Trained in company safety policies and procedures
Trained at Cla-Val service school
Trained in customer and vendor relations
Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel
Ability to assess customer service needs and prepare quotations
Ability to interact with customers to develop and strengthen business relations
Self-starter with the ability to multi-task and reprioritize duties throughout the day
Ability to plan, schedule, organize, and prioritize work without supervision
Considerable knowledge of all product lines
Ability to read and interpret engineering drawings, schematics, and blueprints
Advanced knowledge of basic assembly and repair procedures and principles of hydraulics
Computer literacy and able to learn job related software programs
Ability to work in confined spaces
Ability to make effective service presentations
Knowledge of company products, pricing, and technical specifications
Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less
Ability to move heavier objects with the assistance of others or by using mechanical devices
Ability to operate a motor vehicle
Ability to perform essential functions of the job, as defined
Possession of a valid Confined Space Entry training certificate
Ability to use required personal protective equipment (PPE) and safety equipment
Ability to work in valve service areas
Ability to travel on company business as required
Possession of valid Driver License
Acceptable driving record

Responsibilities

Performs service calls and responds in a timely manner
Provides technical support
Performs pre-service job consultations and site visits in order to assess client’s needs
Prepares customer quotations
Conducts training on application, start-up, utilization, and repair procedures
Submits accurate, prompt reports for billing of completed work
Reviews and maintains service parts inventory levels
Advises customers on performance and service requirements of products
Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users
Identifies service and sales opportunities, and escalates to appropriate channel
Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales
Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position
Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations