Area Service Manager
About The Position
About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued. Property Details: The Area Service Manager will be expected to office out of our Portland Regional office Role Overview: Prime Residential’s (Prime) Area Service Managers lead the short and long-term service and operational objectives of their portfolio, focusing on delivering exceptional customer experiences and maintaining high standards of property maintenance and community satisfaction. This role is pivotal in developing a culture of excellence, safety, and continuous improvement while guiding and supporting on-site teams to uphold Prime Residential’s standards.
Requirements
- BS/BA degree or equivalent level of training and work experience
- Five (5+) years of overall professional work experience,
- Three (3+) years of onsite multifamily leadership experience in a Service Manager or similar capacity; able to speak to strategies/experience guiding onsite service teams and driving customer satisfaction.
- Firm knowledge of federal, state, local laws related to employment, fair housing, and landlord/tenant laws, as well as all policies and procedures imposed by the organization and/or at the community, or as otherwise communicated to associates.
- Demonstrated leadership and strategic thinking skills, able to skillfully manage cross-functional teams in a calm, motivating manner
- Proficiency in property management software (e.g., RealPage) and MS Office applications.
- Demonstrate expertise working property operating financials
- Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software
Responsibilities
- Leadership and Team Development
- Guide and mentor Community Directors, Service Managers, and on-site teams to deliver outstanding service.
- Foster a culture of customer-centric service excellence, focusing on responsiveness and professionalism.
- Support recruitment, training, and retention of high-performing service personnel.
- Encourage continuous learning and safety awareness through ongoing training and meetings.
- Service and Operational Excellence
- Oversee property maintenance in designated portfolio to ensure compliance with Prime Residential standards.
- Conduct regular inspections to identify maintenance needs and opportunities for improvement.
- Maintain operational consistency and adherence to safety protocols across multiple properties.
- Ensure all work meets quality and aesthetic standards, promoting community satisfaction.
- Customer Service and Relationship Management
- Lead efforts to build strong relationships with residents by addressing inquiries and resolving issues promptly.
- Implement initiatives to enhance resident satisfaction and community engagement.
- Develop and maintain effective communication channels with residents and staff.
- Financial and Resource Management
- Monitor maintenance budgets, ensuring effective use of resources while maintaining service standards.
- Oversee vendor management, including contract negotiation and service quality assessment.
- Assist in capital project planning and execution, focusing on long-term asset preservation.
- Safety and Compliance
- Promote a culture of safety and compliance with OSHA regulations and local safety laws.
- Conduct safety meetings and training to ensure adherence to protocols.
- Implement preventive maintenance programs to minimize safety risks and enhance property longevity.
Benefits
- Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
- PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
- Retirement: 401k match up to 4%.
- Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
- Education: Tuition reimbursement for continuous learning.
- Employee Housing Discount: Housing discount offered at Prime Residential properties.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
