AREA SERVICE MANAGER – NORTHERN CALIFORNIA (REMOTE)

Authority HVAC • Sacramento, CA

35d • Remote

About The Position

Now in our 19th year, Authority HVAC knows that treating your employees right is the only way to treat your customers right. We are a leader within the $1B multi-site HVAC category, proudly serving some of the largest retail chains in the U.S. Our company culture is rooted in long-term vision, ethical behavior, respect, and hard work. We perform light commercial preventative maintenance, repairs, and unit replacements in California, Arizona, Nevada, Texas, and Florida — maintaining more than 7,000 store locations nationwide. We value people with a growth mindset, accountability, positivity, grit, and teamwork, and we invest in our employees through training, technology, vehicles, tools, and a culture that rewards doing things the right way. We’re seeking a hands-on, detail-driven Area Service Manager to support our Northern California Market. This is a remote role, working from home while providing regular in-market leadership, quality control, and technical support to our field teams.

Requirements

• 5+ years of commercial HVAC service experience; multi-site retail service experience strongly preferred.
• 2+ years in a leadership, lead technician, trainer, foreman, or service management role.
• Strong diagnostic and technical capabilities across commercial HVAC systems.
• Ability to coach and develop technicians at varying experience levels in a constructive, supportive manner.
• Highly organized with the ability to manage a distributed team and balance admin work with field leadership.
• Clear communication skills with a strong emphasis on professionalism and team alignment.
• Proficiency with service platforms such as BuildOps, ServiceChannel, NetSuite, and mobile field tools.
• Must reside in Northern California and be able to travel regularly throughout the region.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead, support, and mentor 2 Service Leads and 14 Service Technicians across Northern California.
• Maintain consistent quality control and ensure all work meets Authority HVAC’s best-practice standards.
• Conduct regular site visits to evaluate workmanship, safety practices, communication, and customer satisfaction.
• Provide technical troubleshooting support and escalation assistance for complex service issues.
• Identify training gaps and deliver hands-on coaching, skills development, and ongoing training recommendations.
• Assist with and conduct safety training, reinforce safety protocols, and help ensure safe work practices across the team.
• Partner with our Fleet Management team to help keep field vehicles properly maintained, safe, and in working order.
• Support new technician onboarding and contribute to performance reviews, mentorship, and development planning.
• Drive adherence to NTE compliance, accurate documentation, communication standards, and efficient workflow.
• Collaborate with Dispatch, Procurement, Project Management, and Account Management to ensure seamless job execution.
• Model and reinforce Authority HVAC's core values of Positivity, Teamwork, Accountability, Growth Mindset, and Grit in every interaction.

Benefits

• Competitive salary
• Remote work flexibility with strong corporate support
• Company vehicle, fuel, and PPE provided
• Comprehensive medical, dental, vision, and 401(k)
• Paid holidays, PTO, and continuing education opportunities
• Culture built around Positivity, Teamwork, Accountability, Growth Mindset, and Grit
• A meaningful opportunity to shape a key market and mentor the next generation of HVAC technicians

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees