Area Service Manager - Roanoke and Charleston, WV

Trane Italia•Roanoke, VA

34d•Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is integral to their business. The company invites individuals who dare to look at the world's challenges and see impactful possibilities to join them in challenging what's possible for a sustainable world. The Area Service Manager role involves P&L responsibility, monthly revenue forecasting, driving service agreement base growth, and managing repairs/installation/service turnkey growth in partnership with the acquisition team. Key aspects include budget control, risk mitigation, overseeing service coordination, and developing service employees. The manager will also drive continuous improvement, ensure margin expectations are met, maximize cash flow, implement standard service processes, enhance customer satisfaction, and ensure environmental, health, and safety compliance.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades)
3+ years experience managing and coaching large teams and organizing work schedules
Project management skills to oversee and drive successful project execution for startups and customer requests
Tech-savvy with expertise in Microsoft applications
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Nice To Haves

Salesforce experience

Responsibilities

P&L responsibility
Provide monthly revenue forecasting
Help drive service agreement base growth
Drive repairs/installation/service turnkey growth by partnering with the acquisition team (sales)
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work
Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
Effectively attract, coach, counsel, train and develop all service employees
Drive continuous improvement through company performance management process and technical product training programs available
Develop employee skill levels, including customer service, process and technical skills to the highest degree possible
Confirm margin expectations are met during sales and fulfillment activities
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team
Ensure that standard service work processes are created and followed
Improve transactional processes impacting the customer experience and increase overall customer satisfaction
Ensure environmental, health and safety compliance within service team
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites