Area Senior Director, Customer Delivery

Empire Today•Los Angeles, CA

58d•$170,000 - $190,000

About The Position

Ready to grow your career? Empire Today is seeking an Area Senior Director to join our exciting, highly skilled Customer Delivery Team. The Area Senior Director will be responsible for service delivery to our customers, leading and developing our team of associates and contractors, and delivering our financial commitments. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $170,000 - $190,000 annually plus bonus Responsibilities: Lead market teams in all aspects of daily business execution. Build a strong sales team in each market that is focused on customer solutions and delivering results. Serve as a subject-matter expert in all sales and Empire Operating System processes. Ensure markets operate in compliance with our business processes while also driving performance improvements. Ensure full engagement with all team development programs, such as training, performance management, and safety. Drive a robust sales and installer development program with a focus on recruiting, onboarding, retention, and more. Monitor all functions within all markets. Make recommendations/decisions around balancing needs vs. business capability and development. Ensure adequate communication and support with Market Support. Qualifications: Bachelor's degree or equivalent combination of education and experience. Demonstrated ability to build, develop, and lead a team. Strong business-to-consumer service orientation and experience. 5+ years' multi-functional management experience (incl. operations, service, admin, etc.) with a combination of service, distribution, and/or warehouse operations. 3+ years' experience with regional/multi-facility responsibility and experience managing site managers as a third level or greater manager, or equivalent combination of education and experience. Demonstrated ability to deliver operational, service level, and financial targets over a multi-year period. Experience in consumer-facing operations, mobile or route-based operations in a home improvement, home maintenance, or home services industry preferred. Experience with both employee and contractor workforces preferred. Experience with significant budget accountability and facilities oversight preferred. Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment. Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Demonstrated ability to build, develop, and lead a team.
Strong business-to-consumer service orientation and experience.
5+ years' multi-functional management experience (incl. operations, service, admin, etc.) with a combination of service, distribution, and/or warehouse operations.
3+ years' experience with regional/multi-facility responsibility and experience managing site managers as a third level or greater manager, or equivalent combination of education and experience.
Demonstrated ability to deliver operational, service level, and financial targets over a multi-year period.
Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.

Nice To Haves

Experience in consumer-facing operations, mobile or route-based operations in a home improvement, home maintenance, or home services industry preferred.
Experience with both employee and contractor workforces preferred.
Experience with significant budget accountability and facilities oversight preferred.

Responsibilities

Lead market teams in all aspects of daily business execution.
Build a strong sales team in each market that is focused on customer solutions and delivering results.
Serve as a subject-matter expert in all sales and Empire Operating System processes.
Ensure markets operate in compliance with our business processes while also driving performance improvements.
Ensure full engagement with all team development programs, such as training, performance management, and safety.
Drive a robust sales and installer development program with a focus on recruiting, onboarding, retention, and more.
Monitor all functions within all markets.
Make recommendations/decisions around balancing needs vs. business capability and development.
Ensure adequate communication and support with Market Support.