Area Delivery Director - Eastern US
About The Position
Area Delivery Director Location: Remote (Eastern United States) Our Mission NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow. NewRocket has been awarded the "2024 BEST Award" , "2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)" , "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We are #GoingBeyond We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges. Overall Role Summary The Area Delivery Director – Eastern US is a senior leadership role responsible for driving delivery excellence, customer satisfaction, and portfolio growth across the Eastern United States. This leader serves as the face of NewRocket’s delivery organization in the region, ensuring our clients experience seamless execution of services across the full range of NewRocket offerings. In partnership with project managers, engagement leaders, and the sales organization, the Area Delivery Director will provide hands-on oversight, strategic guidance, and leadership for all engagements within the territory. The role is accountable for ensuring the region consistently meets delivery standards, achieves financial goals, and fosters strong, trust-based client relationships that lead to long-term growth.
Requirements
- 12+ years of professional services or consulting experience, including 8-12 years in program/project management.
- 5+ years leading delivery portfolios and managing large, distributed teams.
- Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices.
- Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios.
- Excellent leadership, communication, and collaboration skills, with experience across multiple time zones.
- Bachelor’s degree or equivalent required
Nice To Haves
- Advanced certifications (Agile, PMP, SCRUM, ServiceNow SPM) preferred.
Responsibilities
- Oversee delivery quality and customer satisfaction across all projects in the Eastern US.
- Act as a senior escalation point and trusted advisor to client executives.
- Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams.
- Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices.
- Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence.
- Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement.
- Drive efficient utilization of global delivery resources, including strong collaboration with India teams.
- Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs.
- Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth.
- Lead, coach, and mentor direct and indirect delivery team members across the region.
- Oversee career progression, hiring, and performance management for delivery talent.
- Foster a culture of collaboration, trust, and high performance consistent with NewRocket’s values.
- Accountable for achieving regional KPIs including bookings, revenue under management, margin, CSAT, and utilization.
- Strengthen relationships with clients in the Eastern US to drive expansion opportunities.
- Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
