Area Retail Manager Profile

Discovery Land Company

21d

About The Position

Discovery Land Company is looking for a merchandising professional to be the Area Retail Manager, Florida & Caribbean, who will oversee the year-round daily retail operation at their new property in the upscale community of Hobe Sound, FL - Atlantic Fields, creating a world-class shopping experience and providing exceptional customer service. The Area Retail Manager for Florida & Caribbean also supports the DLC Corporate Retail Team with buying and operational needs at four other properties in the region, detailed below. This position will also assist with property startup needs and new store openings at all Florida & Caribbean locations. Travel from time to time is part of the requirements for the position. This role requires a dynamic leader with an entrepreneurial mindset—someone who thrives in ambiguity, operates effectively in the “grey,” and brings innovative ideas to elevate the retail experience. The ideal candidate will be highly adaptable, resourceful, and resilient, capable of handling unexpected challenges and responsibilities beyond the traditional scope of the job description. Flexibility and creativity are essential to succeed in this fast-paced, evolving environment. Equally important is the ability to identify, develop, and mentor top talent, fostering a high-performing team and cultivating future leaders across multiple properties. This individual must demonstrate strong leadership skills that inspire collaboration, growth, and accountability within the area retail team. The Area Retail Manager works alongside the Regional Retail Director and partners cross-functionally with Marketing and Finance team leaders at each property to define and implement SOPs for retail and swag, train staff, plan retail events, and assist with any other miscellaneous requests. This is a rare opportunity to become part of the highly successful Discovery Land Company retail merchandising corporate team and live in a very desirable area.

Requirements

5-7 years of progressive leadership experience in hospitality or luxury private clubs, with a proven record of operational excellence.
Multi-property experience preferred, marketing background a plus.
Strong understanding of luxury branding and ability to align operations with high service standards.
Exceptional interpersonal and communication skills to build relationships with leadership, members, and partners.
Demonstrated ability to coach, mentor, and develop talent, fostering collaboration and accountability.
Skilled in strategic thinking, decision-making, and problem-solving with a creative, innovative approach.
Highly organized, goal-oriented, and resilient in a fast-paced environment.
Flexible schedule and ability to meet physical demands, including extended shifts and occasional lifting up to 45 lbs.

Nice To Haves

Multi-property experience preferred, marketing background a plus.
A bachelor's degree in Hospitality Management or Fashion Merchandising, Retail Management, or Fashion & Retail Science is preferred, but not required, with hospitality experience catering to a high-end, discerning clientele.
In lieu of the degree, substantial private club or hospitality experience will be considered.

Responsibilities

Manage inventory and purchasing using the open-to-buy system (Management One).
Oversee vendor communications, account setup, logo instructions, purchase orders, and tracking.
Ensure timely and accurate updates to all business model components.
Collaborate with the Regional Director of Retail on custom product development and branding compliance.
Maintain SOPs for invoices, inventory control, and AP reconciliation in partnership with accounting.
Attend trade shows and assist with sourcing uniforms, event swag, and special projects.
Keep vendor contact information current.
Conduct monthly physical inventories for retail and swag.
Maintain shrink parameters and monitor sell-through of core items, replenishing as needed.
Receive merchandise in the POS system per company standards for SKU, pricing, and descriptions.
Enforce employee purchase policies and reconcile receipts with accounting.
Ensure stores meet corporate merchandising standards with timely floor rotations.
Drive sales to meet revenue goals through member engagement and trend awareness.
Organize trunk shows, demos, and promotions to boost revenue.
Handle purchases, returns, and special orders per company procedures.
Uphold packaging standards and add personalized touches like gift wrapping.
Maintain a member database for personalized buying.
Develop club-specific retail SOPs based on DLC standards.
Recruit, train, and schedule retail staff for optimal coverage.
Provide ongoing product knowledge and customer service training.
Implement staff incentives tied to performance and sales goals.
Conduct seasonal site visits for merchandising support and manager development.
Assist with tournaments and other projects as needed.
Plan and purchase marketing swag, uniforms, and special orders.
Support new property and store openings as needed.
Manage swag inventory and purchasing within budget.
Handle vendor setup, logo instructions, purchase orders, and tracking.
Ensure compliance with branding guidelines and corporate initiatives.
Maintain accurate updates to business models and SOPs for inventory and AP reconciliation.
Collaborate with accounting and marketing teams; keep vendor contacts current.
Oversee monthly physical inventories for swag.
Monitor inventory levels and fill in as needed to maintain a proper stock of key items.
Work with the accounting department to reconcile all receipts and outstanding issues.