Area Retail Manager - Katy

CONSUELA LLC•Katy, TX

2h•Onsite

About The Position

Area Retail Manager — Consuela Location: Katy, TX (Based in single store location, with travel to regional stores) Reports To: CFO Purpose of the Role We’re looking for an inspiring fashion retail leader to guide our stores with a focus on hospitality, storytelling, and team development. As the Area Retail Manager, you’ll be both a hands-on store manager and a leader of leaders—ensuring a best-in-class customer experience across every location you touch. Two of Consuela’s main brand pillars revolve around creating art as well as supporting and uplifting women. Given those efforts - this role is ideal for a fashion leader who is equally passionate about people (both internal and external), product, and hospitality; someone who leads by example, develops others, and ensures that each store reflects the joyful, inclusive, and elevated retail environment that defines Consuela.

Requirements

5+ years of multi-unit retail leadership experience (store manager or area manager level)
Experience in fashion, accessories, or lifestyle retail preferred
Proven ability to lead and develop teams across multiple locations
Strong operational knowledge: scheduling, inventory management, P&L accountability (targets, expenses, supplies, payroll, etc.)
Passion for delivering exceptional, hospitality-forward customer experiences - including in-store events
Must have reliable transportation and be willing to travel regularly between stores
Weekend, evening, and holiday availability required
Deep understanding of retail metrics, service behaviors, and team leadership
Strong communicator who builds trust and collaboration across all levels
Ability to balance store-specific needs with brand-wide consistency
Technologically comfortable (POS, scheduling, inventory systems, Google Suite)
Strong organizational and time management skills—able to manage multiple locations and priorities at once
Ability to work standing and moving for extended periods
Ability to lift and carry merchandise boxes as needed

Nice To Haves

Experience in fashion, accessories, or lifestyle retail preferred

Responsibilities

Lead all day-to-day operations of the Katy store, delivering an exceptional customer experience that is warm, welcoming, and true to the brand pillars.
Develop a team of high-performing, customer-first associates through training, coaching, and ongoing development
Implement and sustain operational processes:
Sales floor execution and traffic-driving initiatives
Visual/brand merchandising
Product storytelling and customer experience/styling
Inventory control and product flow
Scheduling and payroll forecasting
P&L ownership of controllable expenses
Collaborate with Consuela Connects and HQ teams to support in-store events, activations, and brand moments
Serve as the leader of leaders by coaching and developing Store Managers at additional locations in Austin and Smithville, Texas.
Ensure each store is delivering on Consuela’s hospitality standards—hospitality without pressure, warmth without script, service with heart
Conduct regular visits to all stores to assess customer experience, team engagement, and operational standards
Act as the key liaison between store teams and corporate HQ—communicating key initiatives, sharing updates, and gathering field insights
Partner with Store Managers to:
Develop talent pipelines and succession plans
Build schedules that support traffic , productivity goals, and in-store events
Manage store-level time tracking, staffing models, and team development
Support new company/store initiatives, visual refreshes, and brand consistency rollouts
Lead weekly touch-base calls and monthly in-person coaching visits with each Store leadership team
Champion Consuela’s hospitality-first service model across all stores:
Ensure customers feel welcomed, seen, and supported—not sold to
Model empathy, storytelling, and genuine connection with every interaction
Elevate service standards through daily coaching, role-play, and customer experience feedback loops
Monitor in-store feedback and respond proactively to trends or concerns - requires ability to be “on-the-floor”
Maintain an environment where team members feel proud of their work and connected to the brand’s mission
Establish and maintain robust product training programs - including customer styling
Represents Consuela’s joyful, artistic, and purpose-led spirit by leading with a confident presence, paired with a polished personal style and genuine enthusiasm/energy— demonstrating how Consuela lives within an elevated, effortless aesthetic rather than dressing as the product.
Set the tone for hospitality-forward service that is empathetic, intuitive, and pressure-free
Uphold visual and cultural standards that reflect a high-end retail environment—including team appearance, store ambiance, and language used in customer interactions
Champion and protect the brand’s emotional impact—ensuring every customer feels uplifted, seen, and welcomed