Area Personal Care Center and Crematories Manager

SCI Shared Resources•Tampa, FL

30d

About The Position

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

Requirements

High School Diploma or equivalent required
At least twelve (12) hours college courses in Finance & Accounting strongly preferred
Embalming Licensure may be required depending on state/provincial regulations & requirements.
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
Funeral Home Management experience required
At least two (2) years’ experience managing people and effectively managing budgets and expense control required
Knowledgeable in industry competitive pricing, demographic patterns, and market competition
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Responsibilities

Financial Management
Develop annual business plan
Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives
Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
Approve expenditures and invoices including overtime
Operations
Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
Remove barriers, encourage ideas, and identify improvements
Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
Responsible for establishing location goals and priorities
Develop, communicate, and monitor goals, priorities, processes and procedures
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Effectively present and communicate Company and Market strategies, values, and goals to location staff
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
Ensure all safety, quality control, and compliance standards are adhered
People Development
Develop a strong, trusting, and reliable team
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Establishes pay, recommends pay increases, special pays, and career advancements
Discipline staff as necessary; writes development plans to close behavior or skill gaps
Collaborates with Human Resources throughout discipline, development, and termination processes
Recommends and discusses terminations with Market Leadership.
Other Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
May network with key community leaders to build business relationships, influence, and support the community
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and implement plans to improve customer satisfaction index and on-line community reviews
Other responsibilities as requested or assigned
Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork