Area Office Coordinator

Crescent Hospice

2d

About The Position

The Area Office Coordinator (AOC) plays a vital role in supporting the operational success of multiple hospice locations within an assigned area. This position serves as a key administrative and operational partner to Area and Program leadership, ensuring business office functions run efficiently, compliantly, and consistently. The AOC provides leadership, training, and guidance to administrative teams; supports payroll, billing, and documentation processes; and helps optimize systems and workflows across locations. This is an excellent opportunity for a detail-oriented, collaborative professional who enjoys mentoring others, analyzing processes, and contributing to high-quality hospice care. At Care Hospice, we are a mission-driven, patient-centered leader in end-of-life care, guided by our vision to be the most trusted partner in hospice care. We surround our patients and their loved ones with unwavering support, comfort, and compassion. We look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

Requirements

• High School Diploma or GED required
• Minimum of three (3) years of progressive administrative experience
• Proficiency in Microsoft Office Suite or comparable software, as well as experience working in EMR and HRIS systems
• Must be a licensed driver with an automobile that is an accordance with state and organizational requirements and is in good working order
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Ability to take initiative, set priorities, multitask and organize work
• Must be self-motivated and detail oriented

Nice To Haves

• Associate degree preferred
• Hospice or healthcare experience preferred
• Knowledge of hospice operations, healthcare documentation, regulatory compliance, payroll, billing, and office operations preferred

Responsibilities

• Support consistent, high-quality business office operations across multiple hospice locations through training, tools, and best-practice guidance
• Partner with Area and Program leadership to analyze operational and administrative data, identify trends, and drive process improvements
• Lead onboarding, refresher training, and ongoing education for administrative staff; develop clear job aids, workflows, and standard operating procedures
• Serve as a key resource for EMR systems, collaborating with Education, IT, Clinical, and Operations teams on training, troubleshooting, and system optimization
• Support accurate and timely payroll and billing processes by reinforcing documentation standards, resolving discrepancies, and helping prevent billing delays
• Promote timely, accurate admissions and discharge documentation through audits, reporting, and HIPAA-compliant practices
• Maintain standardized processes and reporting for area-level office operations, including supplies, equipment, meetings, and vendor coordination
• Track administrative workforce data to support onboarding, training completion, and compliance in partnership with HR and Operations
• Model organizational values and hospice philosophy through professionalism, collaboration, and compassionate service

Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees