Leominster Area Office Administrator

Catholic Charities ccw • Leominster, MA

3d

About The Position

The Area Office Administrator oversees daily operations and service delivery for a designated Area Office, ensuring that all programs align with the agency’s mission, values, and community needs. This position directly supervises staff and volunteers, coordinates community-based services, and provides professional, client-centered case management and advocacy. As our services continue to grow, we are seeking an additional Area Office Administratorto help expand our capacity and ensure continued, high-quality support for our communities.

Requirements

• Minimum of one (1) year of case management experience required.
• Experience working directly with individuals and families in need required.
• Valid driver’s license required.
• Strong problem-solving, leadership, and sound judgment skills.
• Excellent written, verbal, and public communication abilities.
• Fluency in English required.
• Skilled in report writing, data management, and Microsoft Office applications.
• Ability to work both independently and collaboratively in fast-paced environments.
• Knowledge of, or willingness to learn about, community resources and social service systems.

Nice To Haves

• Proven ability to manage human service programs, including staff supervision and budget oversight preferred.
• Bachelor’s degree in social services, human services, or a related field, and at least five (5) years of supervisory or administrative experience preferred; equivalent experience may substitute for education.
• proficiency in Spanish preferred.

Responsibilities

• Oversee daily operations to ensure effective, professional, and mission-aligned service delivery.
• Supervise staff and volunteers; provide training, guidance, and support.
• Manage office procedures, workflows, and budgets; assist with developing the annual program budget and monitoring expenditures.
• Assist with the preparation of funding applications (e.g., United Way, FEMA); coordinate site visits, reports, and presentations for funders.
• Provide case management and advocacy, including resource referrals and financial literacy support.
• Oversee the food pantry, diaper, and clothing programs, ensuring equitable client access.
• Travel locally for delivery of donations.
• Support agency drives, community events, and initiatives addressing basic needs.
• Build partnerships through outreach and collaboration with local organizations, parishes, and municipal partners.
• Ensure compliance with agency policies, procedures, and applicable grant requirements.
• Maintain accurate documentation and data entry for program tracking and grant reporting.
• Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices.
• Perform other related duties as assigned.

Benefits

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees