Area Mgr Bt Sales

Donohoe Hospitality Services Careers • Hanover, MD

11d • $80,000 - $90,000

About The Position

Area Manager of Business Transient Location(s): The Hotel of the University of Maryland, The Hotel at Arundel Preserve, Cambria College Park At The Hotel at the University of Maryland, The Hotel at Arundel Preserve and Cambria Hotel College Park, we’re redefining hospitality through elevated service, thoughtful design, & unforgettable guest experiences. These three dynamic properties offer a combined portfolio of premium accommodations & versatile event spaces. We’re seeking a highly motivated & detail-oriented Area Manager of BT Sales to support our sales operations & help drive strategic success across these three hotels.

Requirements

• Excellent communication
• Ability to work with all levels of staff and extensive client Management experience
• Attention to Customer service
• Strong organizational and time management
• Understanding of hospitality operating systems – Delphi preferred.
• Strong understanding of Sales and Marketing processes.
• Operates effectively in stressful
• Ability to multi-task.
• Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to adapt to changing guest needs and business requirements.
• Technical knowledgeable and competency in necessary systems and software: [Outlook, Word, Excel, Opera, Maestro, ChoiceAdvantage, ProfitSword, etc.]
• 2-3 year’s prior business travel sales experience
• Demonstrated ability to secure, track and grow local negotiated accounts.
• Experience in working with independent hotels and multiple PMS systems.
• Experience in partnering with brand national sales teams.

Responsibilities

• Excellent time management to equally share multi-property representation for three suburban properties, combine trips and synchronize sales activities effectively and efficiently.
• Achieve tactics outlined and agreed upon by the Area Director of Revenue, drive brand awareness, and meticulously identify target accounts, partnerships and affiliations.
• Solicits and secures new and existing negotiated accounts to meet/exceed revenue goals through telephone solicitation, outside calls, site inspections, and written
• Reworks and maintains old account files and solicits new
• Responds to all correspondence from assigned areas and traces dates for reworking and follow up.
• Conducts site inspections and entertains potential clients as appropriate.
• Participates in sales presentations, trade shows, property site inspections and customer meetings.
• Completes a weekly sales activity report identifying account activity and productivity on a weekly basis.
• Maintains ongoing contact with key travel managers, agencies and elite consortia partners.
• Maintains a positive working relationship with all departments that interact with business travel clients.
• Utilize Delphi to maintain an account management information database that incorporates all communication with the client and the property.
• Assists in facilitating resolutions on major challenges between individual travelers, travel managers, travel agents and properties to ensure positive relationship with each entity.
• Prepares and implements a quarterly action plan that details all activities of the
• Provides month-end commentary about account production as requested by the Area Director of Revenue.
• Participates in revenue optimization meetings, quarterly sales meetings and management meetings as deemed necessary by the Area Director of Revenue.
• Utilizes all existing Southern Management resources for the prospecting of new corporate or leisure business.
• Develops detailed proposals, contracts and correspondence and tailors them to the specific programs and their negotiated terms while maintaining profitability goals of the hotels.
• Maximizes total negotiated and consortia revenues by developing ideas that encourage upselling, creative planning, and emphasize service offerings.
• Stays abreast of industry trends and makes recommendations of changes which would affect operations.
• Maintains an up to date working knowledge of all property amenities as well as any special events.
• Interacts with property staff in a professional manner, assisting other departments with necessary information.
• Communicates in English effectively verbally and in writing.
• Demonstrates the qualities of a team player and interacts with all guests and fellow associates in a positive and friendly manner.

Benefits

• health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts
• daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees