Area Manager | Birmingham, AL
About The Position
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. They operate on a foundation of Connections & Competence, believing that how they treat people and how well they do their jobs are equally important. Their culture is built on three pillars: Our Actions, Our Opportunities, and Our Culture. The company is seeking an experienced Area Manager to develop and lead valet teams in Birmingham, AL. This role involves directly overseeing and being responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. The Area Manager will have oversight of the entire valet operation(s) and is expected to provide first-class parking services, creating a guest experience that exceeds all expectations.
Requirements
- 2+ years previous parking management experience required
- Candidate must have a valid driver's license
- Candidate must be at least 18 years of age
- Candidate must have a clean motor vehicle record
- All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review
Responsibilities
- Oversee assigned valet operations, ensuring smooth and efficient performance
- Lead teams at multiple locations with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
- Train team members on customer service, safety, and inclusion best practices
- Manage scheduling, overtime, tip reporting and timekeeping for associates
- Ensure revenue collection procedures are followed and that payroll and accounting reports are on time and accurate
- Budget and create quotes for private events, as well as follow up on accounts receivables
- Meet with potential clients for new business opportunities
- Conduct interviews and hire team members. Coach, counsel and process terminations when appropriate, and ensure accountability in meeting performance expectations
- Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
- Build and maintain a courteous and professional working relationship with all customers, vendors, company subordinates, coworkers, supervisors, and managers
- Respond promptly to accidents, incidents, or safety concerns
- Address client and team member complaints and resolve problems
- Build and foster client relationships and attend necessary client meetings
- Perform other duties as assigned to support day-to-day operations
- Be on call and available for problem solving (24/7 operation)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
