Area Manager | Birmingham, AL

12 Oaks Parking•Homewood, AL

1d•Onsite

About The Position

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. They operate on a foundation of Connections & Competence, believing that how they treat people and how well they do their jobs are equally important. Their culture is built on three pillars: Actions, Opportunities, and Culture. The company is seeking an experienced Area Manager to develop and lead valet teams in Birmingham, AL. This role involves directly overseeing and being responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. The ideal candidate is a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations, and will have oversight of the entire valet operation(s).

Requirements

2+ years previous parking management experience required
Candidate must have a valid driver's license
Candidate must be at least 18 years of age
Candidate must have a clean motor vehicle record
All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review

Responsibilities

Oversee assigned valet operations, ensuring smooth and efficient performance
Lead teams at multiple locations with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
Train team members on customer service, safety, and inclusion best practices
Manage scheduling, overtime, tip reporting and timekeeping for associates
Ensure revenue collection procedures are followed and that payroll and accounting reports are on time and accurate
Budget and create quotes for private events, as well as follow up on accounts receivables
Meet with potential clients for new business opportunities
Conduct interviews and hire team members. Coach, counsel and process terminations when appropriate, and ensure accountability in meeting performance expectations
Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
Build and maintain a courteous and professional working relationship with all customers, vendors, company subordinates, coworkers, supervisors, and managers
Respond promptly to accidents, incidents, or safety concerns
Address client and team member complaints and resolve problems
Build and foster client relationships and attend necessary client meetings
Perform other duties as assigned to support day-to-day operations
Be on call and available for problem solving (24/7 operation)