Area Manager

Shelter Corporation•Minneapolis, MN

10d

About The Position

The Area Manager is responsible for coordinating with the Regional Manager for all community operations across multiple properties while providing excellent customer service to residents, colleagues, and ownership. The Area Manager participates as a collaborative member of the operations leadership team. In addition, this position is responsible for the following: Assisting with oversight of performance across multiple communities, including acting as a back-up for the Regional Manager Providing timely response to and resolution of community and resident concerns, to include escalated concerns submitted to Ownership Assisting with both internal and external property inspections for each site, providing inspection reports to Regional Manager and Director of Operations, as well as coordinating solutions to address areas of concern Assisting with audit preparations Coordinating with Regional Manager and the leaders of Operational Departments to ensure timely completion of section 8 recertifications and timely submission of other documentation required by external agencies Monitoring deadlines for all communities in conjunction with the Regional Manager Coordinating with the Regional Manager and Leasing Team Leader to ensure effective community marketing, including successful relationship building with local businesses and corporate outreach as needed Assisting Regional Manager in providing customer support via the Company's support ticketing system. Assisting Regional Manager with month-end reporting supplied to Ownership entities Ensuring staff compliance with policies and procedures Assisting with property lease ups and takeovers Coordinating with Regional Manager and Ownership on Capital Improvement Projects Assisting with liability and incident reporting as needed Assisting with legal items as needed Other special projects and duties as assigned

Requirements

High school diploma; GED or equivalent
3-5+ years experience managing communities of 200+ units for a professional Property Management company
Proficiency with technology; including Microsoft Word, SharePoint, PowerPoint, Outlook and Excel
Excellent leadership and management skills, including effective relationship building both within and outside the organization
Exceptional interpersonal skills with the ability to communicate effectively with a diverse range of individuals
Ability to maintain discretion and tact when navigating sensitive situations, fostering positive relationships, and resolving conflict
Ability to demonstrate good judgment and decision-making skills
Ability to effectively use, leverage, and learn technology platforms
Exceptional customer service skills
Ability to maintain a professional image, as well as professional conduct
Ability to multi-task and work well under pressure
Ability to collaborate effectively across multiple teams and demonstrate strong organizational skills
Ability to anticipate challenges and develop proactive, adaptable strategies to manage situations as they arise
Strong verbal and written communication skills, with the ability to handle sensitive matters with tact and diplomacy. Ensures clear, respectful, and solution-focused interactions with colleagues, clients, and stakeholders

Nice To Haves

Tax credit and Section 8 experience preferred
Yardi software experience preferred
RentCafe software experience preferred
ZenDesk software experience preferred

Responsibilities

Assisting with oversight of performance across multiple communities, including acting as a back-up for the Regional Manager
Providing timely response to and resolution of community and resident concerns, to include escalated concerns submitted to Ownership
Assisting with both internal and external property inspections for each site, providing inspection reports to Regional Manager and Director of Operations, as well as coordinating solutions to address areas of concern
Assisting with audit preparations
Coordinating with Regional Manager and the leaders of Operational Departments to ensure timely completion of section 8 recertifications and timely submission of other documentation required by external agencies
Monitoring deadlines for all communities in conjunction with the Regional Manager
Coordinating with the Regional Manager and Leasing Team Leader to ensure effective community marketing, including successful relationship building with local businesses and corporate outreach as needed
Assisting Regional Manager in providing customer support via the Company's support ticketing system.
Assisting Regional Manager with month-end reporting supplied to Ownership entities
Ensuring staff compliance with policies and procedures
Assisting with property lease ups and takeovers
Coordinating with Regional Manager and Ownership on Capital Improvement Projects
Assisting with liability and incident reporting as needed
Assisting with legal items as needed
Other special projects and duties as assigned