OPERATIONS - AREA MANAGER

National Storage Affiliates Trust•Macon, GA

59d•$58,000•Onsite

About The Position

We are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of multi-unit Area Manager.â¯ Our company is about our people and our culture, propelling us forward as a leading provider of self-storage solutions with a strong commitment to diversity and growth. As an Area Manager, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization. Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity? If you just thought, "I got this" then read on! Job Overview:â¯As the Area Managerâ¯(AM) your responsibilities will include, but are not limited to the following: Overseeing the overall management of multiple self-storage facilities. This includes supervising several team members. NSA Stores are typically open 6 days per week and our AM's are expected to be in the field 5 days a week managing the team and facilities. Typical work hours are 9am to 6pm. The primary purpose is to ensure the stores are staffed, the properties are clean, customers are attended to, and calls are answered. AM's will be expected to occasionally work a store. Coach team to ensure they provide excellent customer service focused on retaining customers and building rapport with new customers. Create monthly schedules to support the needs of the business and cover shifts when needed. Ensuring that your staff completes their new hire training and ensures that your staff is compliant in completing on-going employee training. Ensuring all facilities and employees adhere to company standards and procedures and that all properties are meeting their financial goals. Auditing stores to ensure all bank records are accurateâ¯and company policies are being followed. Conducting monthly auctions and ensuring compliance with current state lien laws. Reviewing and monitoring of maintenance at facilities. Ensure that our assets remain in good standards and are a positive representation of the NSA brands. Recruiting and interviewing for open positions. Contract and license oversight. Coach, develop, performance manage, and mentor staff.

Requirements

Management experienceâ¯of a staff of employees.
Excellent time management and multi-tasking skills utilizing cadence of calendars and schedules.
Must have a reliable vehicle, valid driver's license and insurance.
Must be able to pass and maintain a clean criminal background check.
Physical activity including, but not limited to, extensive walking, walking on incline, walking on decline, extensive use of stairs, lifting upto 50 pounds
Travel by car or plane, as required, to storage facilities within region and physically inspect properties.
On-site presence in properties within region totaling three (3) weeks per month
Travel Requirements: ability to travel by rental vehicle, personal vehicle (when appropriate by policy), and on an airplane to properties.
Physical Requirements: ability to walk for several hours with employees; ability to climb multiple flights of stairs, ability to lift storage unit doors; ability to climb ladders to view roofs and gutters, etc
Must be able to cut property locks for auctions and other needs for lock cuts.
May be required to be outside for extended periods of time during inclement weather.
Must live within 20 miles of the area for this specific job posting.

Nice To Haves

Multi-unit property management experience preferred.
Sales experience.

Responsibilities

Overseeing the overall management of multiple self-storage facilities. This includes supervising several team members.
Ensure the stores are staffed, the properties are clean, customers are attended to, and calls are answered.
Coach team to ensure they provide excellent customer service focused on retaining customers and building rapport with new customers.
Create monthly schedules to support the needs of the business and cover shifts when needed.
Ensuring that your staff completes their new hire training and ensures that your staff is compliant in completing on-going employee training.
Ensuring all facilities and employees adhere to company standards and procedures and that all properties are meeting their financial goals.
Auditing stores to ensure all bank records are accurate and company policies are being followed.
Conducting monthly auctions and ensuring compliance with current state lien laws.
Reviewing and monitoring of maintenance at facilities.
Recruiting and interviewing for open positions.
Contract and license oversight.
Coach, develop, performance manage, and mentor staff.

Benefits

Comprehensive Healthcare: Full medical, vision, and dental coverage through United Healthcare with minimal or fully covered premiums for employee-only plans. Includes up to $2,400 in annual HSA contributions to support your wellness.
Work-Life Balance: Quarterly wellness days to recharge and prioritize your health.
Employee Assistance Program: Resources to support your personal and professional well-being.
401(k) with Company Match: Invest in your future with our competitive matching program.
Paid Time Off: Generous vacation and sick leave to support time away.
Professional Growth: Career development opportunities and paid training.
Storage Unit Discounts: Save on storage solutions for your personal needs.

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