Area Manager

QCHI/ LendNation Open Career•Tuscaloosa, AL

12d

About The Position

LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as an Area Manager. Responsible for providing leadership and direction to stores in the Central Alabama region to ensure attainment of all Company, Region, and Area operating objectives. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you! This position will be responsible for managing stores located in central Alabama. This position will likely be based on Tuscaloosa or Birmingham. The Area manager will have regular travel to various locations.

Requirements

Minimum of 1-year experience in a multi-unit retail operations environment preferred.
Excellent written and verbal communication skills.
Excellent management skills.
Excellent time management skills.
Ability to coach and develop people.
Experience in customer service/banking/collections or retail industries preferred.
Must have safe, secure, and reliable private transportation to make regular bank cash deposits while minimizing risk to self and QC property.
Excellent computer skills.
Must be at least 18 years of age.
Must have proof of eligibility to legally work in the U.S.
High School Diploma or GED required.

Nice To Haves

Experience in customer service/banking/collections or retail industries preferred.
Minimum of 1-year experience in a multi-unit retail operations environment preferred.

Responsibilities

Meet all area operating and profitability goals and objectives.
Ensure exceptional customer service is provided to all customers.
Ensure that all transactions are completed in compliance with all Federal, State, and local laws.
Ensure all company operational policies and procedures are followed.
Document and resolve all customer/employee comments and complaints or direct issues to proper management personnel for resolution.
Ensure all associates are made aware of and receive proper training on all aspects of company procedures and policies, job descriptions and computer systems.
Recruit, hire, train, evaluate, and discipline team members as needed.
Perform and ensure that all performance reviews are provided in a timely manner.
Take a lead role in the development and promotion of effective career development programs within the area.
Develop and maintain good working relationships with local banking institutions and competitors.
Review operational results on a daily, weekly, and monthly basis.
Develop and execute plans to improve branch and area performance as needed.
Develop and implement strategies to increase total market share and revenues.
Provide operational support and resolve day-to-day issues by working with all departments.
Monitor all safety/security standards, and report problems to appropriate management or security personnel.
Assist the Regional Manager, and as requested, oversee the opening of new locations.
Audit and report area locations as needed.
Respond to all emergency calls as needed.
Perform local travel as needed to support branch activities.
Must have a valid, state-issued driver’s license and maintain auto insurance in the minimum amount required in your state. Evidence of auto insurance will be required at the time of hire and regularly thereafter.
Must be able to meet the physical requirements for the position.
Perform travel as needed.
Other duties as assigned.