Area Manager

DeVivo Companies-posted 15 days ago
$125,000 - $150,000/Yr
Full-time • Manager
Randolph, MA
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DeVivo Companies is searching for an Area Manager for our Southeast Massachusetts operations. This position will provide leadership to our locations in Seekonk and Randolph, MA. The Area Manager serves as the senior leader for all DeVivo Companies operations within a defined geographic area. This role provides executive-level leadership across all product lines and all support functions, ensuring that operations, people, facilities, and customer experience work together seamlessly. The Area Manager owns the full P&L for their region and is accountable for operational excellence, financial performance, workforce development, and customer satisfaction. They act as the primary field leader, the connector between local managers and the broader DeVivo Companies organization, and the person responsible for ensuring that corporate initiatives, standards, and resources are effectively implemented in the area. This leader is both a coach and an operator someone who develops managers, strengthens teams, solves complex problems, and ensures that the region functions as part of a unified, high-performing company. DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions through four integrated divisions serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipmentincluding towing, refrigerated transport, yard trucks, and specialty vehicle buildsas well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses, municipalities, and schools moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.

  • Serve as the General Manager of all locations in the assigned area, with responsibility for operational results across every product line (Bus, Thermo King, Collision, Parts, Fleet Services, etc.).
  • Own the overall performance, culture, and employee experience for the area.
  • Ensure each location operates safely, efficiently, professionally, and in alignment with company standards.
  • Represent the region in leadership meetings and ensure corporate directives are implemented consistently.
  • Oversee all field operations across locations, including service, parts, vehicle sales support, collision, and other product lines.
  • Hold Location Managers, Service Managers, and Parts Managers accountable for results while providing coaching and resources.
  • Maintain strong operational KPIs: productivity, quality, customer satisfaction, safety, timeliness, and throughput.
  • Serve as the final escalation point for customer or service issues within the region.
  • Own the regions full P&L including revenue, margins, labor efficiency, overhead and controllable expenses, inventory performance, facility and equipment costs.
  • Develop and execute financial improvement plans to achieve budgeted performance.
  • Direct and coordinate all support functions in the area, including Human Resources (with strong partnership to HR Business Partners), Facilities & Property Management, Information Technology, Safety & Risk Management, Fleet Management, Training & Development and Marketing. Ensure support functions are aligned with field needs and that managers know how to leverage these resources.
  • Provide visibility to needs, issues, and opportunities so corporate support teams can respond effectively. Make sure each location follows company standards for HR compliance, safety programs, IT systems, facilities upkeep, and other support processes.
  • Coach and develop Location Managers and other supervisors to elevate performance, leadership capability, and decision-making quality. Identify manager-in-reserve talent to support succession planning and future growth. Ensure performance conversations, documentation, and HR processes are done correctly and consistently.
  • Build a strong culture of accountability, teamwork, and continuous improvement. Serve as a role model for company values.
  • Act as the primary bridge connecting the field to the corporate organization. Ensure managers in the area have access to the right resources, information, and support from departments such as HR, IT, Marketing, Finance, Training, and Facilities. Communicate area needs to leadership and advocate for resources or improvements.
  • Drive cross-selling opportunities, particularly among product lines, and support sales with operational readiness. Support sales efforts by ensuring operational capacity and credibility during the sales process. Participate in customer relationships, bid reviews, key account activity, and customer site visits. Ensure the operational side keeps the promises made during the sales process.
  • Identify bottlenecks, inefficiencies, and recurring issues across the region and implement solutions. Champion process improvements and standardization in collaboration with Product Line Directors and the Management Services team. Prepare locations for growth through staffing, facility planning, equipment strategy, and workflow optimization.
  • Ensure strict adherence to DOT, OSHA, environmental, and company-specific safety standards. Support incident investigations and corrective action plans. Enforce compliance with fleet, facility, and regulatory requirements. Emphasize and encourage safety throughout DeVivo operations.
  • 7 years of leadership experience in dealership, transportation, fleet services, or similar operational environments.
  • Proven record of P&L ownership.
  • Demonstrated ability to lead both operational and support teams.
  • Strong coaching and leadership skills; ability to develop managers.
  • Excellent communication, organizational awareness, and customer-service acumen.
  • Comfortable with data-driven decision-making and financial analysis.
  • Ability to think strategically while executing tactically.
  • Experience managing multi-location operations is strongly preferred.
  • Family-oriented culture & team environment
  • Promotion opportunities we promote from within
  • Medical & dental insurance
  • Life insurance
  • Flexible spending account
  • 401k plan with company match
  • Paid time off
  • Paid holidays
  • Employee referral bonuses
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