Area Manager

Community Care Partners • Walla Walla, WA

20h

About The Position

The Area Manager plans, directs and manages the administrative and operational activities of the clinics located in their assigned region, and provides leadership, communication and guidance to all physicians, advanced practice providers, practice supervisors and staff in the assigned clinics while promoting the organization’s Core Values and Mission.

Requirements

• Strong analytical, technology, communication and organizational skills.
• Demonstrated ability to gain trust and respect of all Team Members.
• Effectively models problem-solving skills to aid in the resolution of issues in a timely manner.
• Ability to work as a team member.
• Strong interpersonal skills.
• Experience in organizational management with the ability to develop and implement program strategies
• Experience in program budgeting and fiscal management
• Track record of effectively leading a direct service organize with a complex array of programs; excellent project management skills
• Ability to point to specific examples of having led organizational transformation projects and program development
• Education: A Bachelor’s degree in Business Administration, or related major field, preferred.
• Experience: A minimum of 3 – 5 years’ experience and a record of accomplishment in clinic management.
• Microsoft Excel, PowerPoint and Word skills.

Responsibilities

• Strategic Planning and Leadership
• Provide positive leadership that inspires and motivate team and focus their energy on a commitment to quality patient care and a commitment to each other.
• Collaborate with site leadership and staff to develop business strategy and aid in its implementation; obtain buy-in from staff.
• Work with VP of Operations and other executives in developing, executing, and tracking Nova-wide initiatives.
• Provide and receive regular communication to and from Practice Supervisors; develop systems to ensure staff feel informed.
• Champion and implement Nova initiatives throughout the region.
• Site Operations
• Act as a collaborative liaison between sites, the staff, and the Support Center.
• Ensure proper staff scheduling and optimization.
• Monitor key performance indicators (KPIs) and analyze regional clinic operation trends in revenue, productivity, scheduling, appointments, labor use and patient flow to maximize provider performance, and to drive clinic operational and financial performance.
• Analyze and interpret operational reports and identify areas for improvement.
• Ensure assigned clinics are in compliance with HIPAA, OSHA and CLIA requirements as well as MIPS and all state and federal regulations.
• Assure clinic staff compliance with all current, new and/or updated Community Care Partners clinic processes and procedures.
• Recommend process improvements and assist the Facilities Manager along with the Integrations team to ensure new clinics are set up for success.
• Clinic Leader Development
• Onboard new Practice Supervisors and ensure a successful introduction to Community Care Partners.
• Mentor, coach, and set expectations with site leadership and staff.
• Ensure Practice Supervisors are trained in financial and operational systems and methods.
• People Management
• Assist Practice Supervisors with the performance management cycle from interviewing, hiring, counseling and terminating staff in partnership with HR. Conduct Practice Supervisor performance reviews.
• Collaborate with Medical Directors and VP of Operations regarding physician or advanced practice provider performance issues.
• Assist Medical Directors with performance reviews for providers.
• With Practice Supervisors, ensure sites are in compliance with Federal and State Human Resource policies (I-9, DEA, OSHA).
• With Practice Supervisors, review timesheets and manage time off to balance site needs and Team Member requests.
• Negotiate and mediate issues / conflicts; coaches and provides staff feedback.
• Patient Relations
• Ensure all assigned clinics and providers deliver the best patient experience for every patient using tools such as Net Promoter Score.
• Assist the Practice Supervisors in resolving patient issues.
• Financial Management
• Monitor, evaluate, and act on items from the P&L (Including and not limited to staffing, budget, cash collections and volumes).
• Analyze the financial health of sites and diagnoses issues using data
• Assist with the preparation and communication of the annual budget.
• Oversees the management of costs, particularly staff labor.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager