Area Manager, Rapid Asset Deployment

Amazon • Antioch, TN

6d

About The Position

As part of the Ops Tech Supply (OTS) Supply Chain team, we play a crucial role
in delivering the technology needed by our WW Operations network, which handles
millions of packages for Amazon customers daily. We are seeking a motivated,
customer-focused professional to join our team as an Area Manager. In this role,
you will lead a team of hourly workforce members, ensuring the highest levels of
safety, quality, attendance, and performance through active engagement and
leadership. Your responsibility includes maintaining exceptional customer
service standards by ensuring technology and resources are properly deployed to
support timely and accurate delivery operations.

The WW Operations workflow consists of three primary components: First Mile -
initial product storage and order readiness; Middle Mile - order transportation
and logistics; and Last Mile - final delivery to the customer. While individual
facilities may have unique operational variations, the WW Operations commitment
to excellence and customer satisfaction remains constant across all workflows.
As an operations team member within OTS Supply Chain, you will be instrumental
in supporting the technological infrastructure that enables the entire WW
Operations delivery network to function efficiently and reliably.

Career Growth & Mobility Our expanding fulfillment network continuously launches
new Operations sites across various locations, providing abundant opportunities
for career advancement and professional development. Area Manager placements are
based on candidate location preferences and current business needs.

The Operations Team is dedicated to providing exceptional service to our
customer, Amazon business units. As leaders, we pride ourselves on creating a
team environment that lifts all members up. Our philosophy is simple: We all
rise together. We combine diverse skills, experiences, and perspectives to
deliver innovative solutions and continuously improve our service. Our strength
lies in our unity, mutual support, and shared commitment to success. Together,
we're building a culture of excellence that benefits our customers, our team,
and the entire organization. In the Operations Team, every member plays a
crucial role in our collective journey towards greatness.

Requirements

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Ability to lift up to 49 pounds
• Capable of performing repeated physical movements including pushing, pulling, squatting, bending, and reaching
• Must be able to stand/walk for extended periods up to 12 hours per shift
• Work effectively in an industrial environment with varying noise levels
• Adapt to workplace conditions with variable temperatures based on weather conditions

Nice To Haves

• 1+ years of performance metrics, process improvement or lean techniques experience

Responsibilities

• Lead, mentor, and empower hourly workforce members to achieve operational excellence
• Foster a positive work environment that promotes safety, productivity, and professional growth
• Drive and maintain exceptional standards in safety, quality, productivity, and customer delivery commitments
• Execute strategic initiatives to meet business objectives and customer expectations
• Partner cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources teams
• Engage, coach, and develop associates daily
• Maintain high performance and morale
• Manage a defined team, setting priorities and goals
• Hire, onboard, and develop talent
• Provide clear expectations, feedback, and career development
• Balance empathy with results-driven leadership
• Optimize workflows and ensure quality outcomes
• Handle difficult problems and mitigate risks
• Communicate effectively across various levels and functions
• Create an inclusive culture supporting diversity
• Improve processes and drive operational excellence
• Challenge the status quo and promote equity in products and services

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level