Area Manager - Operations

Emler Swim School•Jacksonville, FL

49d•$75,000 - $90,000

About The Position

Emler Swim School, rapidly growing and continually providing exceptional service for young families in communities, seeks an Area Manager supporting our locations in the Florida area. Responsible for overseeing the operations, performance, and growth of approximately four school locations within a designated region. This role includes leading and developing multiple swim school General Managers, Managers, and Team Members implementing standard operating procedures, ensuring high-quality swim programs, engagement with families, and achieving results. This role has the potential to serve as a succession plan for advancement to Regional Director.

Requirements

Bachelor’s degree preferred
3 or more years of leadership/managerial experience
Proven ability to engage, develop and retain successful leaders

Responsibilities

Oversee daily operations across multiple swim school locations, ensuring consistency and high standards.
Implement standard operating procedures to ensure operational efficiency and consistency across locations.
Ensure each location meets health, safety, and quality standards as well as family experience expectations.
Hire, onboard, train, and mentor swim school managers, fostering a culture of collaboration, growth, and accountability.
Partner with the Talent Acquisition team to ensure all locations are staffed at appropriate levels.
Conduct regular performance reviews, provide ongoing coaching, and support professional development for management teams.
Lead monthly meetings and training sessions for swim school managers to reinforce best practices and share insights.
Collaborate with People Business Partner to ensure schools are compliant with local and state governance.
Ensure each swim school provides an exceptional experience for the families, promptly addressing issues and maintaining a high level of satisfaction.
Implement family feedback processes and continuously monitor Net Promoter Scores (NPS) or other satisfaction metrics to identify improvement areas.
Support managers in responding to family concerns, helping them maintain positive relationships with students and parents.
Ensure all swim schools follow the organization’s swim program curriculum, maintaining consistent quality and safety standards.
Work with managers to assess program effectiveness and adapt offerings based on community needs and feedback.
Develop regional initiatives, like workshops or seasonal events, to engage local communities and enhance program visibility.
Collaborate with the marketing team to drive enrollment and awareness in each school location.
Implement regional strategies for lead generation, outreach, and promotions to boost enrollment and retention.
Monitor enrollment trends, identifying opportunities for new programs, seasonal promotions, or partnerships to grow the district.
Manage the regional budget, ensuring each swim school operates within financial goals.
Oversee financial performance metrics such as revenue, profitability, and family retention across locations.
Provide monthly reporting on each school’s performance, identifying trends, challenges, and opportunities for improvement.
Ensure all swim schools adhere to health and safety regulations and organizational safety standards.
Conduct QC audits on facilities for safety compliance, proper equipment maintenance, and cleanliness.
Implement emergency response protocols and ensure all locations conduct regular safety drills.