Area Manager - Affordable Housing

ACC MANAGEMENT GROUP, INC.•Oshkosh, WI

About The Position

Are you a driven and energetic professional ready to make a big impact? ACC is looking for a Lease-Up Area Manager to join our growing team! We're seeking a self-motivated individual who thrives in a fast-paced, ever-changing environment and is passionate about property management and team support. Summary: To oversee and assist the property(s) with the day-to-day operations due to staff absences and/or vacancies, specifically at lease-up properties. Assistance at other property locations could be required, as needed. This position will assist with marketing/leasing, administrative, and overall office operations. Travel is a big requirement of this position and the ability to be flexible and adaptable as needed throughout the company. This person will work closely with the Director of Operations and the Regional Manager, overseeing the properties to ensure all deadlines, goals, and expectations are being met on a routine basis.

Requirements

Strong adaptability and training experience, with a goal-oriented mindset.
Experience with LIHTC (Section 42 Tax Credit) properties and/or Section 8 experience.
Background in property management, preferably with lease-up exposure.
Ability to juggle multiple priorities while staying organized and proactive.
High School diploma or equivalent required.
3-5 years of property management or industry related experience required.
Minimum of 2 years of managing a site(s) within ACC required.
Project based Section 8 and Section 42 experience required.
Knowledge of fair housing laws a plus.
Knowledge of Rural Development experience a plus.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS outlook, word and excel).
Experience with Onesite software is a plus.
Must be able to physically inspect the properties.
Maintain a valid driver’s license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays, as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented, team player.
Adaptable and ability to change property locations at any given notice.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others.

Responsibilities

Oversee and support lease-up projects at new property locations in WI & IL.
Step in for vacant property roles as needed.
Collaborate on various operational initiatives across the portfolio.
Travel regularly to new communities (company vehicle provided!).
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Maintain all maintenance files and binders, accounting records, budget, and marketing binders in a safe and secure area.
Oversee maintenance activity of employees and independent contractors to help with prioritization and completion of projects, as needed.
Oversee all on-site property employees, providing proper training, guidance, and coaching (reporting any issues up to the Regional Manager).
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies, and practices, in accordance with ACC Management Group policies and procedures.
Coordinate, plan, and review with the Regional Manager the next year’s budget allowance for approval.
Coordinate bank deposits, as needed.
Complete all assigned reports and/or projects to the Regional Manager by the required deadline.
Assist in the training and onboarding experience of new Community Managers and other team members according to ACC Management Group policies and procedures.
All other duties, as assigned.