Area Manager - Affordable Housing

ACC Management Group•Oshkosh, WI

About The Position

ACC Management Group is seeking an experienced Area Manager with a strong background in property management and affordable housing. This support-focused role has no direct reports and provides hands-on assistance across our portfolio, stepping in to oversee operations at properties during absences, vacancies, and/or new lease-ups. (Typical areas covered will be Fox Valley, Green Bay, Madison/Central, WI; pending business needs.) The ideal candidate is highly adaptable, a strong communicator, and thrives in a fast-paced, travel-heavy role. You’ll work closely with our Regional Vice President and Regional Managers to ensure communities are well-run, residents are supported, and compliance standards are met. ACC Offers: Competitive pay, company vehicle, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, and bonus opportunities! Position Summary To oversee and assist at the property(s) with the day-to-day operations due to but not limited to absences, vacancies, or lease-ups. This position is where the staffing needs are at any given time and could include but is not limited to marketing/leasing, administrative, and overall office operations. Travel is a big requirement of this position and the ability to be flexible and adaptable as needed throughout the company. This person will work closely with the Regional Vice President and the Regional Manager(s) to ensure all deadlines, goals, and expectations are being met on a routine basis.

Requirements

High School diploma or equivalent required.
3-5 years of property management or industry related experience required.
A minimum of 2 years of managing a site(s) is required.
Project based section 8 and section 42 experience, required.
Knowledge of fair housing laws.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
Must be able to physically inspect the properties.
Must maintain a valid driver’s license with an acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays, as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented, team player.
Adaptable and ability to change property locations at any given notice.
Ability to work independently, under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others.
Ability to lift up to 25 pounds, unassisted, as needed.

Nice To Haves

Knowledge of Rural Development is a plus.
Experience with OneSite software is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process all delinquency matters and reporting as needed.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence, as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the Fair Housing Law.
Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secure area.
Oversee and supervise all maintenance activity of employees and independent contractors.
Support all on-site property employees, providing proper training, guidance, and coaching.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the Fair Housing Laws, its policies and practices, in accordance with ACC Management Group’s policies and procedures.
Coordinate, plan, and review with the Regional Manager/RVP the next year’s budget allowance for approval.
Coordinate bank deposits as needed.
Complete all assigned reports and/or projects to the Regional Manager/RVP by the required deadline.
Assist in the training and onboarding experience of new site team members according to ACC Management Group’s policies and procedures.