Area Maintenance Supervisor ($3,000 Sign-On-Bonus) Dundalk, MD.

Enterprise Residential•Dundalk, MD

3d•$28 - $33

About The Position

Responsible for coordinating, supervising and contributing to the day-to-day service needs of one or more large or more complex properties including the physical condition, appearance and operational efficiency of the building, property, and equipment. Manage and direct the activities of the maintenance department. Additionally, may be assigned to special projects. Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions. Ensures timely, accurate, and high-quality completion of resident service requests. Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records. Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner. Oversees apartment turnovers. Repairs, renovates, paints, and cleans vacant apartments. Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up. Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention. Maintains landscaping including watering of the flowers; performs snow removal as needed. Comply with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. Resolves complex or advanced service issues including sensitive communications with residents. Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment/supplies in accordance with established budgets and purchasing policies and procedures. Responds timely, appropriately and courteously to emergencies. Develops and delivers formal and informal training to associates throughout the company as assigned. Participate in and attend all required in-service training sessions. Supports other communities as assigned by management. Other duties as assigned.

Requirements

Minimum five years as a maintenance technician or other applicable experience with at least two years supervisory experience, and a minimum of one year of multiple-site residential management experience.
High School Diploma or G.E.D.
Extensive knowledge in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment).
Ability to demonstrate proficiency in the use of hand and power tools.
Ability to lead, direct, and motivate others to innovate and excel.
Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills along with an ability to manage multiple priorities.
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
Excellent interpersonal skills.
Positive attitude, enthusiasm and energy.
Strong customer service orientation to older adults.
Strong attention to detail.
Proficiency with basic computer keyboarding and navigational skills.
Provide basic tool set.
Possess and maintain timely and reliable transportation.
When on call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.
An individual in this position will be required to push, lift or carry weight up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
For safety purposes, work shoes/boots (non-tennis shoes) are a requirement.
Must also have the ability to access all areas of the community without the assistance of an elevator.

Responsibilities

Coordinating, supervising and contributing to the day-to-day service needs of one or more large or more complex properties
Managing and directing the activities of the maintenance department
Ensuring timely, accurate, and high-quality completion of resident service requests
Providing excellent customer service
Completing or overseeing completion of routine, preventive, scheduled, and emergency maintenance repairs
Managing all maintenance associates
Overseeing apartment turnovers
Repairing, renovating, painting, and cleaning vacant apartments
Maintaining landscaping and performing snow removal as needed
Complying with Enterprise Residential’s policies and procedures and external regulatory requirements
Resolving complex or advanced service issues
Contributing to the annual budget planning process
Responding timely, appropriately and courteously to emergencies
Developing and delivering formal and informal training to associates as assigned
Supporting other communities as assigned by management

Benefits

comprehensive total rewards package
annual performance bonuses
generous paid leave programs
dental, health, and vision care plans
family-building benefits such as adoption and surrogacy support
flexible work arrangements
health advocacy
Employee Assistance Program (EAP)
mental health benefits
financial education
wellness programs
auto-enrollment in the company’s 401(k) plan with employer matching contributions
learning and development opportunities
tuition reimbursement for job-related courses and certifications