Area Maintenance Supervisor ($3,000 Sign-On-Bonus) Dundalk, MD.

Enterprise Community Partners • Dundalk, MD

18h • $28 - $33

About The Position

Responsible for coordinating, supervising and contributing to the day-to-day service needs of one or more large or more complex properties including the physical condition, appearance and operational efficiency of the building, property, and equipment. Manage and direct the activities of the maintenance department. Additionally, may be assigned to special projects. Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent and Successful in all activities and interactions. Ensures timely, accurate, and high-quality completion of resident service requests. Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records. Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner. Oversees apartment turnovers. Repairs, renovates, paints, and cleans vacant apartments. Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up. Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention. Maintains landscaping including watering of the flowers; performs snow removal as needed. Comply with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. Resolves complex or advanced service issues including sensitive communications with residents. Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment/supplies in accordance with established budgets and purchasing policies and procedures. Responds timely, appropriately and courteously to emergencies. Develops and delivers formal and informal training to associates throughout the company as assigned. Participate in and attend all required in-service training sessions. Supports other communities as assigned by management. Other duties as assigned.

Requirements

• Minimum five years as a maintenance technician or other applicable experience with at least two years supervisory experience, and a minimum of one year of multiple-site residential management experience.
• High School Diploma or G.E.D.
• Extensive knowledge in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
• EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment).
• Ability to demonstrate proficiency in the use of hand and power tools.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Excellent interpersonal skills.
• Positive attitude, enthusiasm and energy.
• Strong customer service orientation to older adults.
• Strong attention to detail.
• Proficiency with basic computer keyboarding and navigational skills.
• Provide basic tool set.
• Possess and maintain timely and reliable transportation.
• When on call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.
• For safety purposes, work shoes/boots (non-tennis shoes) are a requirement.
• Must also have the ability to access all areas of the community without the assistance of an elevator.

Responsibilities

• Coordinating, supervising and contributing to the day-to-day service needs of one or more large or more complex properties including the physical condition, appearance and operational efficiency of the building, property, and equipment.
• Manage and direct the activities of the maintenance department.
• Ensures timely, accurate, and high-quality completion of resident service requests.
• Contributes to marketing efforts and resident satisfaction by providing excellent customer service
• Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records.
• Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner.
• Oversees apartment turnovers.
• Repairs, renovates, paints, and cleans vacant apartments.
• Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up.
• Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention.
• Maintains landscaping including watering of the flowers; performs snow removal as needed.
• Comply with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures.
• Resolves complex or advanced service issues including sensitive communications with residents.
• Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment/supplies in accordance with established budgets and purchasing policies and procedures.
• Responds timely, appropriately and courteously to emergencies.
• Develops and delivers formal and informal training to associates throughout the company as assigned.
• Participate in and attend all required in-service training sessions.
• Supports other communities as assigned by management.
• Other duties as assigned.

Benefits

• Enterprise offers a comprehensive total rewards package for you and your family.
• These include dental, health, and vision care plans, as well as family-building benefits such as adoption and surrogacy support.
• Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits.
• We round out our package with financial education, wellness programs, and auto-enrollment in the company’s 401(k) plan with employer matching contributions.
• Finally, you will have access to learning and development opportunities, including tuition reimbursement for job-related courses and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED