Area Leasing Manager

Stonemark Management LLC•Dallas, TX

12h

About The Position

The Area Leasing Manager is responsible for overseeing leasing, marketing, and customer experience activities across a 7-property portfolio. This role provides direct leadership to on-site Leasing Managers and Leasing Consultants, ensuring consistent execution of leasing strategies, marketing initiatives, and customer service standards. The Area Leasing Manager partners with Community Managers and Regional leadership to maximize occupancy, revenue, and market position while maintaining compliance with company policies and procedures.

Requirements

High school diploma or equivalent required; college coursework or degree in Business, Marketing, Hospitality, or a related field preferred.
Strong working knowledge of Fair Housing laws and leasing compliance requirements.
Proficiency in property management software (OneSite or similar systems).
Demonstrated ability to analyze leasing metrics, market data, and performance reports.
Strong organizational, time management, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to lead, motivate, and coach teams across multiple locations.
Professional demeanor with a strong customer service mindset.
Valid driver’s license and reliable transportation required; ability to travel regularly between assigned properties.
3–5 years of residential leasing experience, with progressive responsibility.
Minimum of 2 years in a leadership role such as Leasing Manager, Assistant Community Manager, or similar position.
Proven experience supervising and developing leasing teams, preferably across multiple communities.
Demonstrated success in meeting or exceeding occupancy, leasing, and revenue goals.
Experience creating and executing marketing and leasing strategies.
Strong background in lead management, closing ratios, and conversion tracking.
Experience working in a multi-property or portfolio environment preferred.

Responsibilities

Serves as the direct supervisor and coach for on-site Leasing Managers and/or Leasing Consultants across the assigned portfolio.
Provides leadership, training, coaching, and performance management to ensure leasing teams meet or exceed occupancy, revenue, and customer service goals.
Establishes performance expectations, monitors results, and conducts regular reviews and feedback sessions.
Interviews, recommends for hire, and supports onboarding and training of leasing staff.
Assists with employee relations matters, including coaching, corrective action, and conflict resolution in partnership with Community Managers and HR.
Creates and oversees leasing staff schedules to ensure adequate coverage across all properties.
Oversees all leasing and marketing activities for the assigned portfolio.
Develops, updates, and ensures consistent implementation of monthly marketing plans and calendars across all properties.
Conducts and reviews market surveys, submitting consolidated portfolio reports to management by the 3rd of each month.
Ensures all online and print advertising is accurate, current, and aligned with company branding and pricing strategies.
Monitors leasing performance metrics, including closing ratios, traffic conversion, and lead response times, and implements corrective action as needed.
Provides guidance on short-term and long-term marketing strategies to drive traffic and occupancy.
Conducts regular property walks across the portfolio to ensure communities are prepared for business, visually appealing, and aligned with company standards.
Ensures models, clubhouses, signage, and leasing collateral are clean, professional, and welcoming.
Confirms ready units are properly prepared for move-in and coordinates with site teams to address deficiencies.
Ensures consistent execution of resident and prospect follow-up standards, including 24-hour thank-you calls and communications.
Ensures all traffic (phone, internet, walk-ins), move-ins, and renewals are accurately entered into OneSite or other company systems.
Monitors internet lead follow-up processes and ensures tracking and accountability across all sites.
Reviews guest cards and lead activity to confirm timely and effective follow-up.
Oversees approval of new applicant applications ensuring compliance with company screening criteria and fair housing regulations.
Supports the review and submission of: Invoice payments and security deposit refunds Bad debt write-offs Resident requests outside of standard company policy
Partners with Community Managers, Regional Managers, and corporate teams to align leasing strategies with operational goals.
Provides regular reporting on leasing performance, marketing effectiveness, and portfolio trends.
Recommends process improvements and best practices to enhance leasing effectiveness across the portfolio.