Area Leader

Valet Living • Raleigh, NC

9h • $21 - $23 • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to help oversee our nightly waste, recycling, and compost collection services. In this role, you’ll manage a team of 15 to 40 part-time Service Valets across 20 to 40 multifamily communities—ensuring our service runs smoothly, safely, and on time. This is a great opportunity for someone with supervisory experience who enjoys solving problems, using data to drive decisions and keeping operations on track.

Requirements

• Supervisory Experience: At least one-year prior experience overseeing a team or crew in a hands-on environment.
• Organized and Detail-Oriented: Able to manage schedules, track service, and follow up on issues.
• Tech-Savvy: Comfortable using Microsoft Office Suite and learning new platforms.
• Data-Driven: Strong analytical skills with the ability to interpret reports and make decisions.
• Strong Communicator: Clear verbal and written communication skills.
• Problem Solver: Quick to adapt, address issues, and find solutions.
• Education: High school diploma or GED required.
• Valid Driver’s License: Required, with the ability to operate a company vehicle.
• Physical Requirements: Ability to lift and carry up to 50 lbs. Comfortable walking long distances (including stairs) and working outdoors in varying weather conditions.
• Tolerant of disagreeable odors (it’s part of the job!)

Responsibilities

• Lead Your Team: Onboard and train your team of Service Valets to deliver high-quality waste, recycling, and compost collection services.
• Provide on-the-job coaching and support, by conducting regular team meetings and safety checks to reinforce best practices and service standards.
• Manage schedules, approve timecards, and ensure your team stays on track and within budget.
• Foster a culture of accountability, open communication, and continuous improvement.
• Keep Operations Running Smoothly: Step in when needed to ensure uninterrupted service—service reliability starts with you.
• Visit properties to review service quality, complete audits, and resolve any issues that come up.
• Use technology tools like the iValet dashboard to track performance and ensure timely service completion.
• Respond to resident or property concerns quickly and professionally.
• Ensure Service Valets have the tools, equipment, and access needed to complete their routes.
• Support Daily and Administrative Tasks: Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with your Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security : 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees