Area Leader

Williamsburg•Brooklyn, NY

5d•$90,000 - $180,000

About The Position

As the Area Leader, you will guide teams to run profitable shops and deliver exceptional service. You’ll maintain an organized and informed workplace, ensuring everyone has the tools and confidence needed for success. Your leadership will empower your team to provide a stellar Heyday experience for every client, ensuring all shops in the region thrive.

Requirements

At least seven years in management, with over three years of successfully owning P&L and financial performance targets in a multi-shop environment.
A strong background in expanding shop count while balancing responsibilities between existing locations and new openings.
A deep understanding of customer experience drivers and hospitality
Basic knowledge of employment law, policies, processes, and programs.
Experience with Microsoft Suites and Google Workspace
Flexibility to work days, nights, and weekends and travel between shops as needed.
A willingness to embrace change and to adapt to new strategies.

Responsibilities

Drive a plan to reach top-line revenue and 4-wall profitability targets, focusing significantly on scheduling optimization, shop utilization, product, service, and enhancement sales.
Forecast staffing requirements and develop staffing strategy.
Develop talent through coaching, feedback, and training with a goal of growth and retention.
Create a comprehensive, brand-centric strategy to build a passionate community of clients and team members across the region.
Foster a positive, team-oriented atmosphere with a healthy competitive spirit, encouraging the sharing of best practices and a commitment to achieving goals.
Strengthen community connections by guiding shop managers to develop brand ambassadors and maximize Heyday’s community-based programs.