Area Digital Leader

Trane Italia•Latham, NY

28d•Hybrid

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with a core mission to prioritize the planet. Sustainability is integral to their business operations. The company is seeking a driven Area Digital Leader to spearhead the growth and successful implementation of its industry-leading Digital Service solutions within the Upstate NY & VT Area. This pivotal role involves close collaboration with sales and operations teams to boost digital solution adoption, ensure high-quality service delivery, and enhance customer outcomes through data-driven insights. The Area Digital Leader will act as the regional subject-matter expert for digital services, working in tandem with Service Sales Leaders and future Regional Digital Business Development Managers to secure and fulfill Service-as-a-Software (SaaS) opportunities.

Requirements

Bachelor’s degree in Engineering, Business, Technology, or a related field; or equivalent experience.
5+ years of experience in HVAC, building technologies, digital services, or a technical service organization.
Strong understanding of commercial HVAC systems, building controls, or facility operations.
Excellent communication, presentation, and relationship-building skills.
Proven ability to drive growth, enable teams, and lead cross‑functional initiatives.
Strong understanding of digital service platforms, connected equipment, building automation, and data‑driven service models.
Familiarity with Trane’s product portfolio, mechanical service agreements, controls platforms, and commercial contracting processes.
Prior leadership in sales enablement, service operations, or digital transformation roles.
Influence without direct authority across a highly matrixed organization.
Strategic thinker with the ability to clearly connect customer challenges to digital solutions.
Comfortable discussing analytics, integration, AI-driven optimization, and connected services.
Team-oriented with strong collaboration skills and the ability to influence without authority.
Curious, proactive, and adaptable as digital offerings continue to evolve.

Responsibilities

Work with Regional Digital Fulfillment Leader and peers across the region to develop and execute strategic business plans to expand the adoption of Trane’s Digital Service solutions in assigned markets.
Provide coaching, training, and tools that elevate key stakeholder competency and trust in how Trane delivers customer value through our Digital Solutions.
Partner with area Service Sales Leaders and Regional Digital team to achieve or exceed assigned sales targets, revenue and profit goals, and KPIs.
Collaborate internally with Regional Sales Teams, BAS Service Technicians, Area Service Managers, Product Management, and Customer Support to ensure solutions are appropriately tailored to customer needs and delivered successfully.
Ensure successful setup, activation, and ongoing fulfillment of digital services, including remote monitoring, analytics, connected controls, and other platform-enabled/SaaS solutions.
Support issue resolution and escalation management to ensure seamless customer onboarding and experience.
Monitor and analyze market trends, competitive landscape, and customer feedback to identify and recommend new opportunities for innovation or improvement.
Hold monthly business reviews of the Digital business in your area towards growth targets and other KPIs