Area Coordinator

Chatham University•Pittsburgh, PA

10d•$38,000 - $45,000

About The Position

Chatham University welcomes applications for the position of Area Coordinator in our Residence Life department. Reporting to the Assistant Dean of Students; Residence Life and Student Conduct, the Area Coordinator position is a full-time, 12-month, live-on position that is responsible for managing all aspects of their residential area, as well as operations within the larger department of Residence Life. The focus of the Area Coordinator position is on resident involvement, community engagement, building management, conflict resolution, crisis response and problem solving, program development and implementation, and supervision of staff and residents. This position supervises Resident Assistants, trains and helps manage student staff, oversees residential programs, addresses community behavioral issues and serves in the on-call response team rotation.

Requirements

Master's degree in higher education administration or related field preferred, with a minimum of 1 year experience in residence life and/or student development.
Must be meticulous with excellent planning, organizational, and management abilities, have strong verbal and written nurturing/interpersonal communication skills, able to maintain positive customer service relations, and maintain a continuously helpful attitude.
Must have an understanding, appreciation, and support of student life at a small, private institution plus a commitment to improving the lives of students.
Able to embrace and support a culture of collegiality, equity, and inclusion.
Must have a strong commitment to customer service and a student-centered experience.
Able to understand student development frameworks and have a commitment to improving the lives of students while working as a team in a fast-paced, highly collaborative environment.
Able to remain calm in stressful situations, and to step up as an active bystander when faced with complicated situations.
Must have organizational, interpersonal, oral, written, and active communication skills with an emphasis on relationship building and customer service.
Must demonstrate initiative, flexibility, and an ability to multitask and meet established deadlines

Responsibilities

Participate as a committed team member of the Residence Life staff in university and division committee work, projects and overall community development.
Provide vision and leadership for their specific residential area (Upper Campus or Lower Campus & Off-Campus Properties) and support the implementation of all residential initiatives.
Maintain a safe residential community by managing the oversight of work orders, Health & Safety Inspections, fire drills, community conduct education, maintenance and education around campus policies and procedures, and serve in the professional on-call crisis response rotation.
Instruct 1 section of SDE 101 (Strategies for Student Success in College) during the Fall semester.
Mentor and Supervise a Success Coach Graduate Assistant and maintain knowledge of university resources to help students navigate barriers to success.
Perform other duties as assigned by the Assistant Dean of Students for Residence Life & Student Conduct.
Hire, supervise, mentor, train, and evaluate a Resident Assistant (RA) staff on an individual and professional level.
Develop an ongoing staff development plan, which will include, but is not limited to the following: conducting weekly staff meetings, holding one-on-one supervision meetings with RAs, overseeing RA assignments and projects, implementing staff bonding/recognition, developing RA training, and providing ongoing feedback regarding expectations and performance.
Oversee preparation of on-call schedules for RA staff to ensure proper weeknight and weekend coverage.
Maintain a high level of visibility and availability to residents and RAs within their area.
Build and support community for the residents of the area by meeting the needs of that specific population while serving as a trusted resource for those students.
Participate and assist with the coordination of large-scale department programs and events (i.e. opening/closing, training, housing selection, etc.)
Conduct one-on-one student wellness checks and follow-ups as directed.
Assist students in resolving disputes and facilitate roommate mediations.
Oversee the programming and running of our four Living Learning Communities, their house councils, and the community academic partner.
Assist with the management of residential occupancy, facilities work order process, and key management at the behest of the Assistant Director for Housing Occupancy.
Assist in the opening and closing of residential communities at the beginning and end of each semester, during breaks, and assist with coordinating mid-year room changes as needed.
In collaboration with the Assistant Director for Housing Occupancy, conduct health and safety inspections, fire drills, and other facilities and safety measures as needed.
Complete administrative tasks and projects assigned by professional staff.
Participate in the Professional Staff on-call duty rotation and serve as the primary responder and resource for emergency situations, RAs, and students in crisis.
Comprehend, adhere to, and enforce all on-call policies and procedures as directed by supervisors and as outlined in the staff manuals.
Utilize the administrator on-call for support or guidance as directed.
Enforce and be knowledgeable about Chatham University policies and procedures as outlined in the Student Handbook, Terms and Conditions of Residency, and/or housing lease.
Serve as a Campus Security Authority regarding Clery Act Report and Title IX policies.