Area Content Manager

Servpro • Golden, CO

14d • $50,000 - $60,000

About The Position

We are seeking a skilled and detail-oriented Area Content Manager (ACM) to lead our Contents and Textile Cleaning division in Portland, Oregon . In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage. You will be responsible for managing pack-out teams , overseeing project scheduling , working directly with our Customer Communication Manager to align scope with customers and insurance carriers, and controlling costs to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.

Requirements

• High school diploma or equivalent; restoration-related certifications are a plus.
• 4–6 years of experience in contents restoration, textile cleaning, or similar field.
• Strong leadership and team management experience in a field-based environment.
• Demonstrated success in scheduling, logistics, and team coordination.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and documentation abilities.
• Proficient in technology platforms for inventory tracking and estimating.
• Knowledge of cleaning equipment, restoration techniques, and best practices.
• Must hold a valid driver’s license with a clean driving record.

Nice To Haves

• Prior experience in Content Restoration work would be preferred.
• Experience with ICAT Inventory System and Xactimate estimating software.

Responsibilities

• Lead and manage contents and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care.
• Coordinate and manage scheduling of all contents-related projects across the Portland territory.
• Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters.
• Oversee pack-outs , move-backs, and storage logistics to ensure secure handling and timely service.
• Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
• Ensure accurate estimating, billing, and collections for all contents projects within the territory.
• Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
• Monitor and control project costs , including labor, materials, and logistics, to maintain profitability.
• Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
• Determine appropriate cleaning and restoration methods based on material and damage type.
• Support the growth and scalability of the contents operation by refining systems and mentoring team members.

Benefits

• 401(k) matching
• Competitive salary
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees