Area Claims Supervisor

ProAg

13d•$80,000 - $95,000•Remote

About The Position

ProAg is looking for a dynamic Area Claims Supervisor to lead and support Crop Insurance Adjusters across Ohio to ensure timely, accurate, and compliant claims handling. This role oversees adjuster performance, training, workload distribution, and expense management while maintaining strong knowledge of federal and state crop insurance regulations, company policies, and industry standards. Working closely with Claims Management, Compliance, Marketing, and Underwriting, the Area Claims Supervisor serves as a key escalation point for complex claims and agent concerns and plays an active role in developing talent and supporting business strategies. The position requires frequent travel and the ability to effectively lead and support a remote, field-based team.

Requirements

A bachelor’s degree in agriculture, a related field, or the equivalent education and/or experience preferred.
Current Claim Adjuster Proficiency Program (CAPP) certification
A minimum of three years of relevant and progressive crop insurance experience in Claims or Compliance
A thorough knowledge of adjusting practices, standard, procedures, and proper use of necessary adjusting equipment
Exceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously

Responsibilities

Manage, coach, train, and evaluate Crop Insurance Adjusters across Ohio, including conducting performance reviews, succession planning, and day-to-day field support.
Oversee claims handling to ensure accuracy, timeliness, and compliance with ProAg procedures, federal and state regulations, and RMA standards.
Assign claims, review and approve work, assist with reserve setting, and serve as the primary escalation point for complex, sensitive, or disputed claims.
Partner with Claims Management, Compliance, and Underwriting to support business objectives, resolve field issues, and address regulatory or operational concerns.
Monitor Loss Adjuster Expenses (LAE), manage staffing and workload distribution, and adjust claims structure to meet changing market or territory needs
Act as a key point of contact for agent inquiries and concerns, ensuring responsive communication and effective issue resolution.
Develop and delivery adjuster training, promote best practices, and support the effective use of claims systems and internal tools.
Model ProAg’s core values, maintain clear and consistent communication, and uphold professionalism in all internal and external interactions.

Benefits

Competitive salary and comprehensive benefit package
Strong learning culture with ongoing development opportunities
Opportunities for growth and career advancement
Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
Basic life and disability insurance
401(k) plan with 6% company match
20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off
Paid parental leave
Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
Student loan matching program
Employee discount program
An opportunity to do meaningful work and love what you do