Area Branch Assistant Manager

St. Joe County Public Library•South Bend, IN

17h

About The Position

The Assistant Manager collaborates closely with the Branch Manager to create a comprehensive Branch plan to coincide with the Library’s Strategic Plan. They work together to build a team, services, and collection that connects community members with our limitless resources and services. Under the direct supervision of the Manager and with an unwavering commitment to Diversity, Equity, and Inclusion, the Assistant Manager will: Provide hands-on customer service. Assist patrons with library accounts. Train, evaluate, and supervise branch staff, levels 5 and below, and volunteers. Supervise department and facility in the absence of the manager. Create a branch schedule for all department staff and update as necessary. Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers’ advisory and reference services to patrons. Participate in collection development activities. Keep abreast of cultural, library, and publishing trends. Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. Plan and implement activities and experiences. Actively participate in community initiatives and outreach. Provide training as needed on a variety of topics. Participate in merchandising and maintaining library appearance, including managing displays and performing shelving responsibilities. Perform other related duties as assigned.

Requirements

Bachelor's degree from an accredited four-year college or university.
ALA (American Library Association) accredited MLS (Master’s of Library Science) required.
Two years of professional public library required.
One year of supervisory experience required.
A valid State of Indiana Librarian Certification, Level 4 obtained within three years of hire as a condition of employment.
Excellent verbal and written communication skills, as well as strong organizational skills.
Public service orientation and commitment to excellent and genuine customer service.
Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.
Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies.
Knowledge of library materials and services appropriate for a variety of patrons.
Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
Ability to Supervise, coach, mentor, and empower staff.
Plan, prioritize, and delegate. Make decisions and work independently and interdependently.
Accept and manage change. Maintain composure and overcome stress in any situation.
Identify efficiencies and implement improvements in workflow.
Display high standards of ethical conduct, honesty, and integrity. Lead by example.
Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
Solve problems in a professional manner with Library patrons, co-workers, and Leadership.
Form and maintain excellent working relationships. Network and partner with appropriate community organizations.
Manage confidential information appropriately.
Work patiently and creatively with all patrons.
Model excellent customer service.
Teach and instruct others on a variety of topics.
Become proficient with current library technology.
Take charge in emergency situations.

Nice To Haves

Spanish language skills preferred.

Responsibilities

Provide hands-on customer service.
Assist patrons with library accounts.
Train, evaluate, and supervise branch staff, levels 5 and below, and volunteers.
Supervise department and facility in the absence of the manager.
Create a branch schedule for all department staff and update as necessary.
Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc.
Provide readers’ advisory and reference services to patrons.
Participate in collection development activities.
Keep abreast of cultural, library, and publishing trends.
Perform daily departmental procedures, including cash register operations.
Use a variety of library technologies and softwares.
Troubleshoot computers, copiers, and equipment as needed.
Plan and implement activities and experiences.
Actively participate in community initiatives and outreach.
Provide training as needed on a variety of topics.
Participate in merchandising and maintaining library appearance, including managing displays and performing shelving responsibilities.
Perform other related duties as assigned.

Benefits

Medical, Dental, and Vision Health Plans
Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
Flexible Spending Account (FSA)
Employer Sponsored Life/AD&D and Long Term Disability Insurance
Employee Assistance Program
Tuition Reimbursement
208.4 Vacation Hours (26 days) annually
80 Sick Hours (10 days) annually
10 Paid Holidays