Area Administrative Coordinator

Wayne State University • Detroit, MI

1d • Onsite

About The Position

Wayne State University is searching for an experienced Area Administrative Coordinator at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
POSITION PURPOSE
Oversee residence hall and apartment front desk activities. Responsible for creating, managing, and maintaining resident information, documents, and files, including key and access management. Serve as a contact for students, parents, and guests in relation to housing resources, key/access management, guest/package management, damage billing, and work orders. Work in coordination and collaboration with other staff and Community Director(s). Serve as a housing and residential life team member—Reports to the Associate Director of Housing Operations.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum 2 year of experience in a college or university housing organization or equivalent experience.
• General knowledge of housing and housing processes. Good communication skills. Ability to handle multiple tasks with interruptions and perform work tasks systematically, consistently, and with close attention to detail. Ability to develop reports. Effective interpersonal and customer service skills. Ability to work under pressure and in a fast paced environment. Ability to review and verify data in hard copy or electronic format. Proficient in the use of Microsoft Office tools, especially Excel and Sharepoint. Ability to learn and apply Banner, Adirondack, The Housing Director, and related computer program/application skills.

Nice To Haves

• Three (3) to five (5) years preferred. Demonstrated experience serving successfully in an administrative role.

Responsibilities

• Oversee front desk activities, including providing information and resources to students and guests. Answer questions and resolve issues. Provide supervision for Student Desk Assistants. Coordinate Desk Assistant schedules. Approve, review, and correct student timesheets and exception reports. Assist with the accurate and timely payment of student staff. Manage the guests and package log system. Assist with housing, facility, and student emergency response.
• Create, prepare, manage, and monitor resident confidential documents and electronic files, including door and other key records, move-in/out forms, and other housing documents. Upload and conduct audits of documents in The Housing Director (THD). Provide recommendations for process improvements.
• Oversee and manage weekly occupancy audits and key access for housing residents. Review key access for student rooms and communicate with OneCard if there are electronic key or access issues. Assist and coordinate duties with Community Directors, including developing and distributing area-wide housing communication. Monitor follow-up of resident information and access.
• Assist with the preparation and inspection of rooms for resident move-in/outs, summer interns, camps, and conferences move-in/out. Prepare and coordinate check-in/out processes and documents for the front desk. Review and verify that check-in/out documents have been completed.
• Oversee the work order submission process and provide follow-up information to resident work order inquiries. Coordinate with housing facilities to receive updates on room cleaning or work order status.
• Organize and prepare damage billing charges for residents. Process, bill, and communicate to residents damage charges in The Housing Director (THD). Resolve discrepancies. Manage the damage appeal process.
• Coordinate with Community Director and supervisor to prepare and send building-wide communications to residents with information regarding housing assignment processes, deadlines, programming, policies, and facility concerns.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time