Arcade Attendant

Casa Bonita Denver•Lakewood, CO

12d•$18•Onsite

About The Position

Arcade Attendant Casa Bonita Overview: For 51 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history. What You'll Do: The Arcade Attendant ensures a fun and seamless guest experience by assisting with game operations, Casa Card transactions, and redemption services. This role maintains arcade cleanliness, troubleshoots minor machine issues, and supports merchandising and cash handling.

Requirements

18+ years of age
Minimum of 6 months of experience in a high-paced environment
Prior cash-handling experience
Proficiency in math required
Strong interpersonal and communication skills
Passionate about serving others
Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
Able to communicate effectively in English
Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays
Able to distinguish colors and see both up close and at a distance
Able to lift and carry up to 50 pounds
Able to use manual dexterity, gross motor skills, and fine motor skills
Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines
Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts
Able to work in confined spaces
Comfortable working in loud, distracting environments
Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure

Nice To Haves

Bilingual in Spanish
ServSafe Food Handler certification

Responsibilities

Follow established steps of service to ensure the arcade is set up for a seamless guest experience
Able to work independently while maintaining clear communication and collaborating effectively with team members
Welcome and engage with all guests to create a memorable experience
Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
Check that all merchandise, soda stock, and redemption prizes are fully stocked and priced correctly
Assist guests with Casa Card arcade redemption system, including loading credits and explaining the operation of arcade games
Sell and serve old-fashioned soda to guests, maintaining proper service standards
Maintain cleanliness and organization of the arcade area, performing hourly upkeep and scheduled deep cleans (weekly, monthly)
Perform cash handling duties, including operating Point of Sale (POS) systems, processing redemptions, and completing daily financial reporting
Troubleshoot minor machine issues such as removing obstructions, repositioning mechanisms, and running test operations
Report major equipment malfunctions to the Facilities and Entertainment Technology teams
Communicate inventory shortages to the Arcade Manager to ensure adequate stock levels
Place Out of Order signs on defective machines and submit work orders promptly
Ensure the arcade is clean and fully stocked for the next shift, including sweeping, mopping, and completing end-of-shift tasks before signing out with a manager
Balance and reconcile the cash drawer at the end of each shift
Perform other duties or tasks as assigned by the Arcade Manager based on business needs