Arcade Attendant

FAMILY ENTERTAINMENT GROUP LLC•Perryville, MD

13d

About The Position

The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.

Requirements

High school diploma or equivalent required
Friendly, professional demeanor with strong communication skills
Ability to work flexible shifts, including nights, weekends, and holidays
Basic math and cash-handling skills
Able to lift up to 30 pounds and stand for extended periods

Responsibilities

Greet and assist guests with a friendly and helpful attitude
Operate point-of-sale systems and handle cash, credit, and vouchers accurately
Stay informed about promotions, returns, exchanges, and security procedures
Maintain records related to daily sales and transactions
Monitor arcade floor for safety concerns and address security risks when observed
Answer guest questions about games, activities, and merchandise
Load tickets and prizes into machines and restock merchandise displays
Demonstrate and explain arcade games or products to guests
Handle guest complaints professionally and escalate when necessary
Clean games, tables, counters, and shelves to ensure a tidy environment
Conduct inventory and assist with stocking items
Troubleshoot and clear token or ticket jams
Support minor game maintenance and assist with moving games or equipment
Take out trash and assist with general cleanliness and organization
Perform any other duties as assigned by the General Manager