ARC Program Manager

ServiceNow • Santa Clara, CA

2d

About The Position

What you get to do in this role: Take small to large IT Business Applications programs/projects from original concept through final implementation Develop detailed program/project execution plan, and manage some implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors Organize Scrum rituals (Planning, Stand-ups, review, retrospective, etc.) Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of hands-on project management experience
• Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
• Experience guiding teams and provide technical solutions while mitigating or removing hurdles / obstacles
• Experience overcoming project crisis

Responsibilities

• Take small to large IT Business Applications programs/projects from original concept through final implementation
• Develop detailed program/project execution plan, and manage some implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
• Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
• Organize Scrum rituals (Planning, Stand-ups, review, retrospective, etc.)
• Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking

Benefits

• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees