Arbitrator I (2026-10076)

Cox powered by Atrium•Matteson, IL

7h•$19•Hybrid

About The Position

Cox Automotive is searching for Arbitrator I Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. This is a 6 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs. Shift/Hours Monday - Friday; 40 hours per week Matteson, IL (Hybrid)

Requirements

High School Diploma or equivalent required.
Minimum of 3-5 years of automotive related experience or mechanical or body shop experience with complaint recording and resolution preferred.
Strong verbal and written communication and organization skills required.
Working knowledge of federal and state laws regarding arbitration of vehicles.
Regularly required to stand, walk, reach, talk and hear.
Frequently required to stoop, kneel, crouch, squat, and climb.
Ability to lift 1-20 pounds.
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Nice To Haves

Effective report writing and composition skills preferred.

Responsibilities

Review customer complaints and mechanic reports about vehicle condition.
Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
Interface with all departments involved in the complaint including the fact finding and investigative phases.
Screen and input all qualified vehicles for post-sale inspection.
Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by ma