Arbitrator II (Manheim Fort Lauderdale)

Cox Enterprises • Davie, FL

1d • $20 - $30 • Onsite

About The Position

This position facilitates the resolution of customer complaints (includes all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. This position also requires organization and management of sale day activities including post sale inspections and sale day arbitrations. It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That’s how you can make an impact here at Cox. We’re hiring an Automotive Claims Specialist II to join our vehicle operations team at Cox Automotive. In this role, you’ll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You’ll dive into the heart of the matter as you research claims, assess repair costs and skillfully negotiate adjustments. Buckle up as we break down what this role is all about.

Requirements

• A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution (or an equivalent combination of education and experience).
• The ability to adapt in a fluid and changing environment.
• Strong organizational and time management skills.

Nice To Haves

• 3+ years of automotive, mechanical, and/or body shop experience strongly preferred

Responsibilities

• Review customer claims to verify that they meet Manheim's National Arbitration policies and account-specific guidelines.
• Investigates cases with increasing complexity that allow for less prescriptive decision-making and require infrequent involvement from senior staff (e.g., more complex condition report claims, fraud claims, mechanical, structural, or history claims such as odometer, title brands, etc.).
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact-finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates dispute and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare coverage from day one, with multiple options for individuals and families.
• Generous 401(k) retirement plans a company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED