AR Team Lead

ACUMEN LLC•Mesa, AZ

About The Position

The Accounts Receivable Team Lead is responsible for overseeing high volume, multi-contract receivables and collections within the fiscal agent operations department. They ensure timely and accurate processing of all AR billing while adhering to various contractual requirements and funding source regulations. The Team Lead will play a key role in managing day-to-day operations, driving process improvements, and supporting a team of specialists to meet performance goals for Acumen, Inc. as well as agencies that contract with Acumen, Inc.

Requirements

High school diploma or equivalent (a degree in accounting or related field preferred; equivalent work experience may be considered)
At least 3 years experience in billing and collections, preferably in a high-volume, multi-contract environment
Ability to logically and efficiently analyze issues and address multiple priorities in a professional manner
Experience developing policies and procedures for accounts receivable operations
High standard of integrity
Demonstrate excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience and perseverance
Excellent knowledge of Microsoft Excel and Word as well as E-mail experience.

Nice To Haves

Solomon, HIPAA and Medicaid experience is a plus

Responsibilities

Organize and supervise the processing of multi-state receivables and collections related to medical and Medicare billings
Assist the AR team in developing proactive processes for effective and efficient resolution
Promote a high level of customer service/satisfaction (both internally and externally)
Assist in identifying key performance indicators for AR and ensure accurate tracking of these indicators.
Facilitate communication and training in the AR department
Ensure the team’s accurate processing of data by providing billing guidelines with documentation and training
Train, mentor, and provide guidance to accounts receivable team members, ensuring alignment with company policies and best practices
Openly communicate expectations, monitor and evaluate individual and team performance, provide feedback and/or disciplinary action
Provide team members performance evaluations
Attend and participate in financial operation staff meetings and/or other company meetings as requested
Maintain customer and personnel confidentiality
Train, mentor, and provide guidance to AR specialists, ensuring alignment with policies and best practices
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.