AR Collections Specialist

Albers Aerospace•McKinney, TX

About The Position

The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding customer balances to support the organization’s cash flow objectives. This role combines technical accounts receivable expertise with proactive collections strategies and strong customer relationship management. The ideal candidate is detail-oriented, analytical, and professional in handling customer communications while maintaining a positive company image. This position plays a critical role in reducing delinquency, minimizing bad debt exposure, and ensuring timely resolution of billing discrepancies.

Requirements

Strong verbal and written communication skills with professional customer engagement.
Effective negotiation and conflict-resolution abilities.
High level of attention to detail and organizational skills.
Ability to manage multiple accounts and prioritize workload effectively.
Proficiency in Microsoft Excel and ERP/accounting systems.
Working knowledge of basic accounting principles and credit terms.
High school diploma or equivalent required; Associate’s or bachelor’s degree in accounting, Finance, Business, or related field preferred.
1–3+ years of experience in accounts receivable, billing, collections, or related financial roles.
Must be a U.S citizen, must possess or be able to obtain a Secret security clearance.

Nice To Haves

Experience in high-volume or B2B collections environments preferred.
Familiarity with collection regulations (e.g., FDCPA) is a plus.

Responsibilities

Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
Initiate and manage collection activities via phone, email, and written correspondence.
Secure timely payment commitments and follow up on outstanding balances.
Negotiate payment arrangements when appropriate, ensuring alignment with company credit policies.
Investigate and resolve billing discrepancies, delivery issues, or contractual disputes that delay payment.
Coordinate with Sales, Customer Service, and Operations teams to address and resolve account issues.
Process credit memos, adjustments, and documentation as required.
Maintain accurate and detailed account notes within ERP systems (e.g., Oracle, JD Edwards, SAP, or similar platforms).
Prepare and distribute AR aging reports and collection status updates to management.
Support initiatives to reduce Days Sales Outstanding (DSO) and improve overall collection effectiveness.
Track collection metrics and identify trends that may impact cash flow performance.
Ensure adherence to company credit policies and internal controls.
Maintain compliance with applicable regulations and fair debt collection practices.
Always protect confidential financial and customer information.